SECTION II


Performance Information


Introduction


This section presents the Architect of the Capitol’s (AOC) Fiscal Year (FY) 2019 performance and progress toward achieving the goals identified in the AOC Strategic Plan FY 2017–2021. The Strategic Plan defines four strategic goals that focus the agency’s efforts to execute the mission, leverage core competencies, live the agency values and pursue the AOC vision as a trusted partner of Congress and the Supreme Court. The first two goals, Maintain Awe-Inspiring Facilities (AIF) and Provide Extraordinary Services (ES), are program oriented and align with the agency’s core mission areas. The next two goals, Foster an Innovative and Empowered Workforce (IEW) and Operate as One Team, Dedicated to One Mission (OTOM), promote employee engagement and accountability, and a culture of innovation, collaboration and safety.


The Strategic Plan defines strategic objectives for each strategic goal that reflect the outcome or impact that the AOC is trying to achieve. Strategies further define the efforts the AOC will undertake to meet each strategic objective. Key performance indicators (KPIs) allow the AOC to measure performance against specific targets to monitor progress toward meeting the strategies, strategic objectives and strategic goals. Table 12 identifies the number of strategic objectives and KPIs, by strategic goal for FY 2019.


TABLE 12 Strategic Objectives and Key Performance Indicators by Strategic Goal


STRATEGIC GOAL Maintain Awe-Inspiring Facilities Provide Extraordinary Services


STRATEGIC OBJECTIVES


2 1


KEY PERFORMANCE INDICATORS


5 4


Foster an Innovative and Empowered Workforce 313


Operate as One Team, Dedicated to One Mission 29


Total 8 31


This section lists each strategic goal with its associated strategic objectives, strategies and KPIs. Each KPI includes a definition, targets, current year results, five prior years of data (when available) and data sources. In FY 2019, the AOC tracked 31 KPIs, aligned with 8 strategic objectives. As shown in Figure 25, the AOC met the performance targets for 13 of 23 indicators that had a performance target for this fiscal year. The AOC did not meet the target for nine indicators and did not measure nine indicators due to ongoing work to improve the quality and consistency of the underlying business processes and data.


2019 PERFORMANCE AND ACCOUNTABILIT Y REPORT


Performance Information • Section II


57


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