FIGURE 5 Growth in Major Facilities Under the AOC’s Care


20 18 16 14 12 10


8 6 4 2 0


cornerstone laid


U.S. Capitol Building


1793


(constructed 1897) 1922


Jefferson Building transferred to AOC


AOC established by legislation


1876


Senate Office Building


House Office Building


1908 Cannon


1909 Russell


U.S. Supreme Court


Conservatory


(constructed 1933) 1933


Longworth House Office Building


U.S. Botanic Garden


1934


1935 Adams


Building 1938


Office Building 1982


Senate Office Building


1958 Dirksen


(constructed 1939) 1974


transferred to AOC


Building 1965


Rayburn House Office


Office Building Ford House


1980 Hart Senate


Madison Building


Thurgood Marshall Federal Judiciary Building


1992


O'Neill House Office Building transferred to AOC


2017


U.S. Capitol Visitor Center


2008


Packard Campus 2007


Note: This figure tracks the square footage for all of the AOC's owned and leased buildings. Only the major facilities are named in the figure, although the square footage of smaller buildings is also included in the display.


Mission and Vision of the AOC


Who We Are Serving Congress and the Supreme Court, the AOC is the builder and steward of the landmark buildings and grounds on the Capitol campus. The AOC is responsible for the daily operations and care of more than 18.4 million square feet of buildings, more than 570 acres of grounds on the Capitol campus and thousands of treasured works of art. With more than 2,200 dedicated employees, the AOC works tirelessly behind the scenes day and night to provide Congress and the Supreme Court with the facilities and infrastructure to conduct its business. The Capitol campus is home to thousands of daily occupants and hosts millions of visitors from around the world annually.


Mission


To serve Congress and the Supreme Court, preserve America’s Capitol and inspire memorable experiences.


Vision We are a trusted partner of Congress and the Supreme Court. The AOC employees are an exceptional team, acclaimed for superior service, recognized as trusted stewards and renowned for enriching people’s lives.


Core Values


Every day, AOC employees demonstrate our commitment to five core organizational values: teamwork, integrity, professionalism, pride and safety (TIPPS). See Infographic The AOC’s Core Values on Page 4.


Customer Service Philosophy


The work of AOC employees affects the lives of thousands of people every day. Through our focus on responsiveness, ownership and courtesy, we demonstrate our commitment to delivering extraordinary customer service to our colleagues and external stakeholders.


 Responsive: We immediately acknowledge our customers and their needs. We ensure they receive a timely resolution.


 Ownership: We provide a personalized and proactive service. We anticipate needs and implement solutions.


 Courteous: We treat others as we want to be treated. Everyone is a very important person.


2019 PERFORMANCE AND ACCOUNTABILIT Y REPORT


Management’s Discussion and Analysis • Section I


3


Square Feet (in Millions)


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