Performance Results in Brief
In Fiscal Year (FY) 2019, the AOC tracked progress toward four strategic goals: (1) Maintain Awe-Inspiring Facilities, (2) Provide Extraordinary Services, (3) Foster an Innovative and Empowered Workforce and (4) Operate as One Team, Dedicated to One Mission. Eight strategic objectives, 16 strategies and 31 key performance indicators (KPIs) support the goals. The high-level KPIs, measuring the agency’s most critical actions taken in line with the Strategic Plan, are summarized in Table 1.
View the AOC’s FY 2019 performance highlights video:
www.aoc.gov/PAR
TABLE 1 Summary of High-Level Key Performance Indicators HIGH-LEVEL KEY PERFORMANCE INDICATOR
FY 2018 TARGET
STRATEGIC GOAL: MAINTAIN AWE-INSPIRING FACILITIES
Energy and Sustainability Targets. Reduce energy intensity use, reduce potable water use, divert building occupancy waste, compost nonconstruction waste and divert construction and demolition debris.
New! Gardens and Grounds Standards Established. Establish AOC-wide Gardens and Grounds Standards.
5 of 5
Component Targets Met
New measure for FY 2019
STRATEGIC GOAL: PROVIDE EXTRAORDINARY SERVICES
New! Customer Experience Program. Establish and develop the customer experience program.
Customer Satisfaction with Projects. Maintain high customer satisfaction with projects.
New measure for FY 2019
≥ 90.0%
New measure for FY 2019
94.7% STRATEGIC GOAL: FOSTER AN INNOVATIVE AND EMPOWERED WORKFORCE
Favorability Ranking in Best Places to Work. Improve the AOC’s ranking in the Partnership for Public Service Best Places to Work in the Federal Government.
Employee Nonmandatory Training. Provide training to employees in knowledge, skills and abilities applicable to their responsibilities.
Injuries and Illnesses Rate. Reduce the annual injuries and illnesses rate.*
N/A N/A N/A
> Prior Survey (> 11th)
N/A ≤ 2.37 STRATEGIC GOAL: OPERATE AS ONE TEAM, DEDICATED TO ONE MISSION
Employees Placed in Cross-Organizational Opportunities. Business units place the equivalent of 2 percent of their workforce in cross-organizational opportunities.
* Information adjusted from that reported in the FY 2018 PAR. 100% 100% Met 100% 100% Met N/A 2.33 N/A Met 33.3% ≤ 2.33 9th Met N/A Met
Establish Program
≥ 90.0% Program Established 95.2% Met Met 4 of 5
Component Targets Met
New measure for FY 2019
Not Met 5 of 5
Component Targets Met
N/A
Establish Standards
4 of 5
Component Targets Met
Standards Not Established
Not Met
FY 2018 ACTUAL
FY 2018 RESULTS
FY 2019 TARGET
FY 2019 ACTUAL
FY 2019 RESULTS
Not Met
36.4% 2.23
Met Met
ii
An Executive Summary of the AOC’s Financial and Performance Results
ARCHITECT OF THE CAPITOL
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