The AOC’s Strategic Plan lays out the agency’s strategic goals and sets the direction for performance management for the FY 2017–FY 2021 period. Performance Highlights


Strategic Planning Framework The AOC Strategic Plan 2017–2021 positions the agency to meet the ever-growing and changing demands of its mission during a time of growth in facilities, visitors and capital construction. The Strategic Plan aligns with the guidance contained in OMB Circular No. A-11, Part 6 and is publicly available at: www.aoc. gov/publications.


Strategic Goals and Objectives


The Strategic Plan is structured around four strategic goals and eight objectives, as well as the specific strategies to accomplish them and key performance indicators (KPIs) that aid in their measurement.


Strategic Goal 1: Maintain Awe-Inspiring Facilities — This goal supports the agency’s stewardship of the structures and grounds of the Capitol campus. This goal ensures visitors to the Capitol campus — and those who work within its facilities — experience the grandeur of these historic treasures at their very best.


Strategic Goal 2: Provide Extraordinary Services — This goal supports the facilities’ prestigious occupants in their critical mission to govern our country. In addition, the AOC will serve visitors from across the nation and around the


world to celebrate and discover the center and symbol of American democracy.


Strategic Goal 3: Foster an Innovative and Empowered Workforce — This goal supports agency staff members as they exercise greater responsibility for their performance and proactively apply well-informed judgment and innovations to identify results-oriented solutions to problems.


Strategic Goal 4: Operate as One Team, Dedicated to One Mission — This goal supports and encourages collaboration among the various AOC functions and organizations.


The first two goals, Maintain Awe-Inspiring Facilities and Provide Extraordinary Services, are externally focused and guide efforts related to facilities maintenance, operational support, project delivery, heritage asset preservation and client and visitor services. The final two goals, Foster an Innovative and Empowered Workforce and Operate as One Team, Dedicated to One Mission, are internally focused and concentrate on promoting employee engagement and accountability, as well as a culture of innovation, collaboration and safety. Table 4 identifies the relationship between the AOC’s four strategic goals and the eight strategic objectives that support them.


2019 PERFORMANCE AND ACCOUNTABILIT Y REPORT


Management’s Discussion and Analysis • Section I


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