events in FY 2019 that were attended by 4,805 people, including 72 members of Congress.


 Construction Division Emergency Services: The AOC’s Construction Division provided emergency services to repair a ruptured water line on the west side of the U.S. Capitol Building and to fill in sinkholes in front of the Rayburn House Office Building and the James Madison Memorial Building.


Internal Customer Services


 Workers’ Compensation Management System: The AOC implemented a new case management system to centralize all workers’ compensation claims, chargeback reports and other miscellaneous items and to assist in case review, claims tracking and return-to-work opportunities. The new system has increased the agency’s effectiveness in managing workers’ compensation cases and the attendant data. The AOC identified several permanent and light duty return-to- work opportunities, resulting in approximately $425,000 of savings this fiscal year.


Capitol Highlights


Gardens Across America Exhibit


The Architect of the Capitol serves as the acting director of the U.S. Botanic Garden (USBG) and reports on its operation to Congress. The USBG is dedicated to demonstrating the aesthetic, cultural, economic, therapeutic and ecological importance of plants through their public programs — which include tours, educational programs, exhibits and conservation efforts.


In May 2019, the USBG opened the new Gardens Across America exhibit to spotlight the diversity and beauty of the more than 600 public gardens in the United States. Twenty educational displays showcased American gardens, including the Fort Worth Botanic Garden’s begonia collection and a display of the Pittsburgh Botanic Garden’s efforts to clean mine water and create new gardens. Displays featured iconic


2019 PERFORMANCE AND ACCOUNTABILIT Y REPORT


plants such as cacti and agaves from the Tucson Botanical Garden and carnivorous pitcher plants from the Atlanta Botanical Garden’s bog garden. Large sculptures included a school bus (Bookworm Gardens, Wisconsin), flamingo and butterfly topiaries (Franklin Park Conservatory and Botanical Gardens, Ohio), and a wooden bee and honeycomb (Smithsonian Gardens).


This fiscal year, the USBG hosted three additional exhibits and hundreds of programs, workshops, lectures and tours. The USBG also cohosted the national conference for the American Public Gardens Association, where more than 1,100 members of the public garden community convened.


Management’s Discussion and Analysis • Section I


23


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