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Events


IAGA SUMMIT Macau 2018


Joseph Bufalino, Director Responsible Gambling, Marina Bay Sands


Joseph Bufalino is the Director of Responsible Gambling at Marina Bay Sands in Singapore where he is responsible for the management and development of the Responsible Gambling Program, the Responsible Gambling Ambassadors as well as the strategic direction of Responsible Gambling policy for Marina Bay Sands. Joseph’s previous experience included 23 years with Crown Melbourne where he was part of the team that established the Responsible Gaming Support Centre in 2002.


Developing Responsible Gaming across International Operations


Marina Bay Sands’ responsible gambling program benefits greatly from LVS long-established science-based and evidence driven responsible gambling program. Developed by the world-renowned University of Nevada, Las Vegas, the program focuses on the science of addictions and best practices for recognising and responding to patron needs in a sensitive manner. The program is further tailored to address the complexities of responsible gambling safeguards in different countries.


P84 NEWSWIRE / INTERACTIVE /MARKET DATA


With a global footprint spanning the US, Macau and Singapore, Las Vegas Sands (LVS) is one of the largest integrated resort operators in the world. Te company is a pioneer in convention driven Integrated Resorts, a unique, industry-leading business model that serves both businesses and leisure tourism markets


At Marina Bay Sands, the formula for our success really mirrors the strong business model that LVS, our parent company, has established. From a service and offerings perspective, it is about creating unforgettable experiences for guests who walk through the doors of our property. Multi-faceted offerings ranging from a luxury hotel, world-class convention facilities, best-in-class gaming, retail, dining and entertainment, are top draws for guests from all over the world. From a business perspective, it is about operating at the highest standards of business conduct, as well as working closely with local legislators and governments to ensure compliance with all regulations.


A SOCIAL LICENSE TO OPERATE All businesses need to operate as responsible


corporate citizens and adhering to legislative requirements are a necessary first step. However, doing the right thing is also about gaining the trust of governments, regulators and patrons. In other words, it is about gaining the social license to operate. Tis is


something that is deeply understood at Marina Bay Sands, because of our strong lineage to LVS. Responsible operations have become a part of our corporate DNA.


Hence, Marina Bay Sands’ responsible gambling programme benefits greatly from LVS’ long- established science-based and evidence driven responsible gambling programme. Developed by the world-renowned University of Nevada, Las Vegas, the programme focuses on the science of addictions and best practices for recognising and responding to patron needs in a sensitive manner. Te programme is tailored to address the complexities of responsible gambling safeguards in different countries.


SUPPORTING LOCAL SOCIAL SAFEGUARDS Every jurisdiction has different regulatory


requirements when it comes to social safeguards and gambling. Problem gambling is a complex issue that must be addressed collectively by individuals, governments, corporates and communities to ensure


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