Events MONTE-CARLO EUROMAT Summit 2018
Eduardo Antoja, Chief Executive Officer – Intrepid Consult
Frits Huffnagel Chairman of VAN Kansspelen Brancheorganisatie
Born in Barcelona in 1945, Eduardo got a Master of Science degree in Digital Systems and Electronics from the Barcelona Polytechnic University in 1970. His first 20 years of professional life were spent in the development of computercontrolled automation systems for the transportation and telecom industries. In 1990 Antoja joined the gaming industry, as CEO of the CIRSA Industrial Division, being responsible for the development, manufacturing and marketing of gaming devices and systems. In 2010 Eduardo started his own independent consultancy,
www.intrepidconsult.com.
Frits Huffnagel is the chairman of VAN Kansspelen Brancheorganisatie, EUROMAT’s member from The Netherlands. Mr Huffnagel is a specialist on citymarketing and communication and a leading member of the Dutch political party, the People’s Party for Freedom and Democracy (VVD). In the past Mr Huffnagel was an alderman for the cities of Amsterdam and The Hague. In addition, Mr Huffnagel was for a long time active on radio station Business News Radio, and currently has a weekly talkshow on TV West.
Self-exclusion has been in force or in practice for several years in Spain for land-based gambling in casinos and bingos, and lately also for gaming arcades and online sites.
With my 30+ years of experience in the gaming world, I’m definitely supporting self-exclusion, although my view is that is must be complemented by education at all ages and levels. By itself, self- exclusion is not a “solution” to the so-called problem gambling.
If players are experiencing difficulties and find self-exclusion valuable and worthwhile, then why would you not offer it? If the customer has asked for self-exclusion, they have acknowledged that they have a problem, I believe we’re obligated to provide this for them.
to gambling, with a 24 hour cooling off period after they’ve made the decision to remove themselves from the self-exclusion programme.
It is hoped that during the self-exclusion period they will have found the help they need, developed strategies to manage their gambling or abstain from gambling in its entirety. We know, having performed self- exclusion for many, many years - albeit not electronically until now, but on a venue by venue basis - we know the level of demand for self-exclusion. On average, the number of self-exclusions per year is around 1.5 per arcade venue. Te move to an electronic system that allows individuals to exclude from other venues in their locality, has made no impact on the number of self-exclusions, which is still one and half exclusions per year per arcade. Tis figure tends to suggest that the new electronic self-exclusion system is working and is addressing the need in the AGC
sector. I think that the system is working and is effective, but what we don’t know is how effective it is in exiting people from problem gambling behaviours. We have conducted research in regards to the effectiveness of the system, but the impact of self-exclusion on a gambler has yet to be evaluated in the UK.
Tere has been research conducted in different areas of the world and the organisation GambleAware is commissioning studies to look directly at the impact of self- exclusion as a concept, to see if it is providing help. However, I’d say that for the provision of self-exclusion to the player, if they are experiencing difficulties and find self- exclusion valuable and worthwhile, then why would you not offer it? Even if the academic study were to prove that it has a marginal impact, if the customer has asked for self- exclusion, they have acknowledged that they have a problem,and as such I believe we’re obligated to provide this for them.
Self-exclusion is a standard part of the policy of casino operators to protect players from gaming addiction. In Te Netherlands self-exclusion is not regulated. It is a possibility that is voluntarily provided by casino operators, although there is a legal obligation to have policies to protect players from gaming addiction.
People can ask casino operators to put them on a self-exclusion list. Usually this list is only for the location or locations from the same casino operator. Exchanging personal details (including for reasons of self-exclusion) is prohibited due to privacy legislation.
When a player has asked for self-exclusion, the self-exclusion period usually remains for three months. Due to the standard check on players who are entering the casino at the entrance of the casino, it is hard for people on a self-exclusion list to enter a casino. People who are on a list and still try to enter the casino are sent away. Many casino operators have digitalised there self-exclusion lists, so staff can efficiently trace if a player is on a self- exclusion list.
Due to the standard check on players who are entering the casino at the entrance of the casino, it is hard for people on a self-exclusion list to enter a casino. People who are on a list and still try to enter the casino are sent away. Many casino operators have digitalised there self-exclusion lists, so staff can efficiently trace if a player is on a self-exclusion list.
NEWSWIRE / INTERACTIVE /MARKET DATA P39
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144 |
Page 145 |
Page 146 |
Page 147 |
Page 148 |
Page 149 |
Page 150
