Events


IAGA SUMMIT Macau 2018


All of the above - but most importantly progress will be made by businesses putting customers first and foremost in their thinking. It is important for the customer and important for the long-term sustainability of their business.


Are there one-size fits all solutions available - and to whom should the industry turn for best practice?


I think industry does need to work collaboratively and collectively through their trade associations to establish best principles and best practice. A degree of competition and individuality is good with operators seeking to go above and beyond to pilot new initiatives and try new things. Operators need to establish commercial advantage in relation to responsible gambling, as long as best practices are also in place.


How can the industry shift away from reactive and medical models of gambling addiction towards a more inclusive and pre-emptive approach? What part do operators play in this and what role should manufacturers adopt?


I think operators need to embed proactively responsible gambling practices for all players. I think it is imperative that they don’t wait for signs of problem gambling before responsible gambling becomes relevant. If there is an embedded responsible


I think operators need to embed proactively responsible gambling practices for all players. I think it is imperative that they don’t wait for signs of problem gambling before responsible gambling becomes relevant. If there is an embedded responsible gambling culture then there will be a proactive rather than a reactive approach.


gambling culture then there will be a proactive rather than a reactive approach.


Without enforcement, how does the industry ensure it is dedicating the resources needed to achieve the stated objectives around RG?


In the UK, we have a three year responsible gambling strategy in place set by the Responsible Gambling Strategy Board. Te role of industry is to ensure that it collectively raises the money to fund that strategy and engages fully with the arrangements to ensure the best system is in place. Operators should be using the same level of creativity and innovation in respect of responsible gambling initiatives as they do with their business products. And I think this will be successful if those initiatives are delivered with customer impact in mind. So where they are pursuing initiatives genuinely for the good of customers rather than as a tick-box exercise, we will see a much higher level of success.


IAGA


The International Association of Gaming Advisors (IAGA) will hold its 37th annual International Gaming Summit May 14 - 16 at the Four Seasons Macao in Macau, China.


NEWSWIRE / INTERACTIVE /MARKET DATA P101


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104  |  Page 105  |  Page 106  |  Page 107  |  Page 108  |  Page 109  |  Page 110  |  Page 111  |  Page 112  |  Page 113  |  Page 114  |  Page 115  |  Page 116  |  Page 117  |  Page 118  |  Page 119  |  Page 120  |  Page 121  |  Page 122  |  Page 123  |  Page 124  |  Page 125  |  Page 126  |  Page 127  |  Page 128  |  Page 129  |  Page 130  |  Page 131  |  Page 132  |  Page 133  |  Page 134  |  Page 135  |  Page 136  |  Page 137  |  Page 138  |  Page 139  |  Page 140  |  Page 141  |  Page 142  |  Page 143  |  Page 144  |  Page 145  |  Page 146  |  Page 147  |  Page 148  |  Page 149  |  Page 150