Insight
GLI EUROPE INTERVIEW James Illingworth
“When we discuss the details of a
client’s needs, we offer support and advice on technical aspects and compliance from the outset. We don’t do that remotely, but work with them hand-in-hand through
the processes, whether that’s in the UK or Malta or South Africa. We bring our experts to work with clients on a full-time basis, wherever they are based, or wherever they’re looking to do business. Our clients benefit from the pool of knowledge and years of
expertise that we’ve gathered within this organisation.”
recruiting, you see the labour intensive side of the job and what’s actually required; the man hours, the physical calculations, running simulations, operating a roulette wheel in the lab for months on end before granting certification. Peering into the inner workings of GLI puts flesh and bones of our ‘perception’ of testing. Tere’s a preconceived notion that certification, and by association GLI, is a ‘necessary evil,’ without a real understanding of the process.
GLI expends a huge amount of energy in order to add extra value as part of its client relationship, supplementing its service in terms of the time given by GLI to support its clients. Te face-to-face meetings with clients, technical managers hitting the road to meet with clients directly, and the ability of the GLI team to engage with customers one-to-one. Speaking to Margit about the maths department, you’d expect mathematicians to break down the algorithms and talk about RNGs, but not to speak directly with the client, to understand the commercial aspects of time to market and consider their work from the client’s perspective. It’s that extra service, the additional client contact, which shows that GLI is not afraid to connect any part of its team with its clients. In most companies there’s a very defined line between customer-facing and the backroom staff, and never the twain shall meet. GLI takes the opposite stance, actively promoting staff interaction with clients at all levels.
“When we discuss the details of a client’s needs, we offer support and advice on technical aspects and compliance from the outset,” underlines James. “We show that we’re willing to support them and go on that journey together. We don’t do that remotely, but work with them
hand-in-hand through the processes, whether that’s in the UK or Malta or South Africa. We bring our experts to work with clients on a full- time basis, wherever they are based, or wherever they’re looking to do business. Te expertise at our disposal isn’t just in the Netherlands, it isn’t just Europe; it’s Asia, it’s Australia, it’s Canada and its the US. Our clients benefit from the pool of knowledge and years of expertise that we’ve gathered within this organisation.”
Te key message James and his Client Services team want to convey is that GLI is approachable, knowledgeable, professional and reachable. Having worked so hard to build its brand, to build its relationships with clients, operators and regulators, GLI is not some quasi- governmental body that’s aloof, unapproachable and uncompetitive. Te opposite is the case. “When we speak to new clients, they have the perception that it will be a high price before they’ve spoken to us,” says James. “Not only is that not the case, but they also appreciate that the level of service from GLI can’t be matched anywhere else.”
Visiting the European head office in Hillegom, you appreciate and understand the work load, you understand why GLI Europe is constantly
“I think a lot of people, unless they’re directly involved in compliance, are amazed when they see the scale of the work involved in certification,” agrees James. “Tere’s nothing flashy or dynamic about compliance, it’s methodical and for the most part may not be interesting, but it’s also an essential part of the business and without it, things don’t go to market, games are taken off the floor, websites are shut down, people are fined, regulators condemn the industry and we end up in the press with bad publicity. Compliance isn’t necessary - it’s essential.”
G3 has spoken to so many developers who view compliance as the people who say: “No.” In fact, we’ve heard it so many times that it’s our own default setting. Speaking to Dennis Byram, therefore, was a revelation. Dennis explained that it wasn’t about saying no, but about “how do we get to a yes?” And that’s about the mechanics of opening a door, not closing it. And by the end of the discussion, you realise that compliance is actually the big enabler and that you’ve got the situation backwards. Your starting point isn’t an open door. Regulation has slammed the door in your face and it’s compliance who open that door. And to stretch that analogy to breaking point - it’s James and his team that guide you to the door and show you which way it opens.
NEWSWIRE / INTERACTIVE /
247.COM P43
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84