OVERVIEW Lifecycle Management (LCS)


PC Connection offers a contemporary IT Service Management (ITSM) model which includes Global Service Desk offerings, remote infrastructure management, and lifecycle services around the world. Technology deployments, refresh/upgrades, move/add/change, maintenance, management, and disposal services are offered as projects or ongoing managed services. We maintain configuration and depot services for network and end-user assets. World class infrastructure management tools, our robust Project Management Office, and ITIL foundation ensures operational excellence throughout your experience. With over 97% U.S. zip codes available for field services, support locations throughout the world, and global service desk operations, we are ready to serve you anytime, anywhere.


Core Focus Areas


• Service Desk • Remote Infrastructure Management • Lifecycle Managed Services • Service Level Agreements • IT Staffing


Core Competencies


• Service Desk Modernization • Service Level Management • IT Service Management • Lifecycle Services • Client Service


• Asset Management • Configuration/Depot Services • Rollouts/Refresh • Install/Move/Add/Change • Maintenance


Network Practice


Put the convenience of BYOD within reach for your employees with comprehensive mobility and networking offerings that combine infrastructure, services, and applications. Our practice includes solutions that provide a secure, dependable wired and wireless network designed to take the complexity out of BYOD initiatives. Our in-depth assessment, documentation, consultation, design, planning, installation, and management services are available for all networking solutions. Our expertise spans:


• Unified collaboration • Unified network access • Unified data center


Core Focus Areas


• Network Optimization • Assessments:


Wireless VoIP


Network Core Competencies


PreSales Solutioning • Infrastructure Design • Build Vendor Credentials • BOMs • Assessments


Unified Communications • Voice and Video


• Cisco Communications Manager


BRANDS INTERNAL USE ONLY #12950 0315 7


Wireless • Site Survey • Implementation


Core Networking • Route and Switch


• Cisco Catalyst, Nexus Products


• HP Networking • Implementations:


Network Wireless


• VoIP Deployments


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