LIFECYCLE SOLUTIONS
SERVICES
Lifecycle Services Q&A
Q: MY ORGANIZATION HAS TRADITIONALLY MANAGED OUR IT LIFECYCLE NEEDS IN-HOUSE. WHY SHOULD WE LOOK OUTSIDE FOR HELP?
A: The scope and complexity of IT lifecycle services have changed significantly in recent years. Organizations today have to deal with more devices, more applications, and a wider variety of workflows than ever before. If you have an entrenched support model and an environment that’s changing at a faster rate than IT can adapt, there’s the potential for times slippage in delivery, overruns in cost, and challenges associated with controls and governance. PC Connection, Inc. can help you solve those challenges and get the most value out of your technology by reducing costs, strengthening security, and improving service levels.
Q: HOW DO YOU DEFINE THE IT LIFECYCLE?
A: The lifecycle model can be broken into two areas. The first area is the lifecycle itself—the very assets and hardware that you need to do business. That equipment has to be planned for. It has to be acquired and then it has to be provisioned, imaged, and deployed. The second area of the lifecycle model includes the support needs associated with an asset throughout its life as it’s moved, upgraded, and maintained. And finally, it includes the end-of- life services required when an asset is reclaimed and properly disposed of, recycled, or repurposed.
Q: WHY SHOULD I CHOOSE PC CONNECTION, INC. FOR MY IT LIFECYCLE NEEDS?
A: PC Connection, Inc. offers all the IT lifecycle services you need in house, with coverage that spans 97% of U.S. zip codes. Our experts understand that supporting your IT lifecycle isn’t just about managing an asset. It’s also about supporting your users—the network they traverse, the applications they access, and the data they use. All of those aspects need to be addressed in a consistent way to ensure that costs are maintained and that your IT team has visibility into what’s happening in their environment. We feel that’s a very big differentiator that sets us apart from other solutions providers.
Q: HOW CAN PC CONNECTION HELP MY ORGANIZATION REFINE AND OPTIMIZE COMPLIANCE AND GOVERNANCE?
A: One of PC Connection’s key value propositions surrounding the service desk is our ability to establish controls, profile incidents, and render support against those incidents. If your organization is rolling out new applications or modernizing your network, you could potentially miss out on opportunities to drive
improvements—such as the ability to recognize key support tickets, derive a standard operating procedure to adopt change, and build resolving methods for new attributes, systems, and devices.
PC Connection can effect a process to establish control for change, report back on usage, and report back on issues. You can use that input to render a better experience for everybody and establish an enforced compliance and governance across your organization.
Q: WHAT CAN I EXPECT FROM THE INITIAL STAGES OF PC CONNECTION’S LIFECYCLE SERVICES METHODOLOGY?
A: We start with a discovery phase, where you’ll have access to a dedicated pre-sales expert from our services organization. The goal of this stage is for us to understand exactly what your drivers are. We’ll conduct a thorough examination to determine your technology roadmap, what your support challenges are, and how well positioned you are to execute not only on today’s requirements but tomorrow’s as well.
Once we’ve established a good baseline, we bring in our Program Management Office (PMO). These subject matter experts help identify your goals for the project, ensuring a seamless transition from sales to delivery.
Q: WHY IS THE PMO SUCH A CRITICAL PART OF YOUR LIFECYCLE SERVICES?
A: Other IT providers often rush from the sales process directly to delivery. That can cause slippage between your expectations and the final result—including lapses in documentation and other types of output your organization needs to get the most value out of your investment. By having the sales organization integrated with our PMO, we’re able to provide a seamless lifecycle solution that delivers exactly what you want at every stage of your project.
Q: WHAT HAPPENS AFTER THE DISCOVERY PHASE?
A: After we’ve laid a foundation with the discovery phase, we can start assessing and providing visibility into your organization—a key advantage for your IT staff in today’s demanding environment. Part of our value proposition is that we can offer input that helps you better understand your infrastructure. We can acquire the hardware, we can do the design work, and we can deploy. But we can also help optimize that infrastructure and keep it running smoothly— a harmonious relationship that’s often missing in the industry today.
Q: WHAT HAPPENS DURING THE PRODUCTION PHASE?
A: During the production phase, our experts execute on your requirements. A resolving team is there to handle the incidents, installations, and ongoing support—and our PMO fits within the delivery organization to audit performance, validate the design,
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Solutions and Services Playbook
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