SOLUTIONS SERVICES PLAYBOOK
How to Engage PC Connection Services
Determine when and how to engage PC Connection Solutions and Services Technical Services Group (TSG) and Lifecycle Services (LCS) Teams for Professional Services assistance.
When to Engage PC Connection Services is available to assist with qualified opportunities for any of the product or service opportunities in our core competency portfolio. If you‘re unsure of which product or service to sell, engage your Manager or TSS to help qualify.
How to Engage Budget: Has the budget for this project been defined and approved? What is the budget for this project?
Authority: What authority does your contact have in the decision process? Need: What are the business reasons that are driving the customers’ interest in or need for the technology in question? Timeline: When is the customer planning to make a decision or purchase and take delivery for the implementation? Open a WebSPOC Ticket at
https://apps.webspoc.net/proc/portal
What to Expect (SLA) • Once your ticket is submitted, a member of the Onboarding Team will acknowledge your opportunity within two hours. If your need is urgent:
1. Update the WebSPOC Ticket 2. Escalate through your Manager
2
Solutions and Services Playbook
INTERNAL USE ONLY #269798 1115
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