SOFTWARE VIRTUALIZATION
CASE Study SOLUTIONS
SERVICES
MASCO is a non-profit organization; their mission is to enhance Boston’s Longwood medical and academic area for those who live, work, study, and receive care in the area. They are involved in a range of activities, from working with city and state agencies on open space infrastructure initiatives to offering a 24 x 7 call center service for hospitals, colleges, physicians, and businesses. MASCO wanted to assess VMware’s virtual desktop solution to see if it would support their move from a physical desktop call center to a virtual call center, but they lacked the hardware, expertise, and the time needed to tackle the project. That’s why they called in their trusted experts from PC Connection, Inc.
THE FIRST STEP TO VDI SUCCESS IS A PROOF OF CONCEPT APPLIANCE
How One Company Started Their Journey to VDI with Confidence
Chuck Badeau, Information Technology Director at MASCO, wanted to move to a virtual call center for disaster recovery (DR) purposes. “We wanted to get our operator stations for our call center onto a platform that could be recoverable at another site, and our goal was to do that with minimal administration,” Badeau said. “We already have a good portion of our server infrastructure in a VMware vSphere environment, so looking at VMware View made a lot of sense. We’re a small shop here; we don’t have a lot of resources, so minimizing the overhead necessary to deal with these technologies was a primary concern.”
TAKE THE FIRST STEP
1.800.800.0014
www.pcconnection.com/MascoVDI
MASCO wanted to realize the benefits of desktop virtualization: cost savings, ease of management, improved security, and platform independence. Their first step was to evaluate how existing applications would perform in their environment. One challenge that MASCO faced was acquiring the appropriate hardware for a Proof of Concept (PoC) as well as finding available IT staff time for setup and support. A PC Connection PoC Appliance allowed them to immediately begin testing their applications on virtual desktop technology in their own environment. As they tested and turned on applications and features, analytics helped to capture and quantify effects to the infrastructure— a critical data point in successful data-driven decisions about VDI in any organization.
Badeau added, “We have been working with PC Connection for quite a while. We planned to do our own proof of concept, and assuming that went well, we needed to know what to put in the budget to to implement that
64 Solutions and Services Playbook INTERNAL USE ONLY #8278 0515
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