Travel management companies 48
WEST END TRAVEL
£12.1m SALES
Barratt House, 341 Oxford Street, London W1C 2LE 020 7629 6299
www.westendtravel.co.uk admin@westendtravel.co.uk
49
UK business travel gross sales 2012 £12.1m New business 2012 £1m
Key personnel David Segel Managing director Jeremy Segel Director, FIT and leisure travel David Kershman Finance director Claire Oakes Senior business travel supervisor Stephanie Marsh Sports and groups manager
Main industry sectors of clients Corporate, general, TV production, media, entertainment, finance and sport.
Services offered in addition to business travel Special events, study tours, incentive travel, cultural interest groups, conferences and international sports events.
Number of transactions in 2012 27,000
Transaction breakdown Air 81% Hotel 7% Rail 9.5% Car 0.5% Other 2%
Proportion of transactions handled online None
Client retention rate 98%
Locations and networks London and Edgware. Member of ISTAA. UK full-time equivalent staff 20 Average length of service 18 years GDS(s) used Galileo
Technology offering Viewtrip. Galileo desktop, Evolvi and Travcom.
88
Biggest innovation in 2012 Continual increase in developing new corporate accounts, ranging from small- to medium-sized.
Agency description West End Travel enjoys an international reputation as a leading business TMC. Our experience and long-service dedicated staff offer the highest standard of personal and professional service. We are especially proud of our position as market leaders in international sports travel worldwide.
BAXTER HOARE £11.3m SALES
16 Winchester Walk, London SE1 9AQ 020 7403 5566
www.baxterhoare.com enquiries@
baxterhoare.com Twitter: @
baxterhoare.com
50 £10.9m SALES
1 Castle Yard, Richmond, Surrey TW10 6TF 020 8614 9000
www.btptravel.co.uk info@btptravel.co.uk
UK business travel gross sales 2012 £11.3m New business 2012 £1.1m
Key personnel Adam White Managing director Ann Gavin Finance director John Hussey Business travel manager Cheryl Simpson Personal travel manager Nicole Patterson Events manager
Main industry sectors of clients Food and drink, pharmaceutical, financial services, legal, property and market research.
Services offered in addition to business travel Events and exhibitions, and personal travel.
Number of transactions in 2012 52,500
Transaction breakdown Air 52% Hotel 25% Rail 10% Car 1% MICE 10% Other 2%
Proportion of transactions handled online Small, but growing.
Client retention rate 99.8%
Locations and networks London. Member of Advantage and GTMC. UK full-time equivalent staff 19 Average length of service 14.2 years GDS(s) used Galileo.
Technology offering Magellan self-booking tool. MI, expense management tools and Viewtrip.
Biggest innovation in 2012 Our self-booking tool, Magellan, is a bespoke tool that we have built for our events customers to book and pay for accommodation and events worldwide.
Agency description Baxter Hoare is proud to be celebrating 130 years of service this year. This enviable legacy enables us to harness our vast experience with highly skilled people armed with the latest technology to provide cost- effective travel solutions that give our clients a real edge. From sourcing the best rates on flights, rail or accommodation, through to organising complex visa applications, you can trust Baxter Hoare to deliver.
THE BUSINESS TRAVEL PARTNERSHIP
UK business travel gross sales 2012 £10.9m New business 2012 £800,000
Key personnel Joel Rouet CEO and managing director Bill Jungius Director of operations and account management
Main industry sectors of clients Fashion, art, finance, legal, charity, technology, advertising, public sector, sports and manufacturing.
Services offered in addition to business travel Conference, meetings, events, venue finding, incentive travel/product launches, project management, private air/luxury super-yacht brokerage and fulfilment of clients’ motivation events.
Number of transactions in 2012 25,535
Transaction breakdown Air 60% Hotel 17% Rail 11% Car 1% MICE 10% Other 1%
Proportion of transactions handled online 5% Client retention rate 94%
Locations and networks One in the UK, and affiliates in North America, Europe and the Far East. Member of Advantage and GTMC.
UK full-time equivalent staff 18 Average length of service 9.5 years GDS(s) used Amadeus and Sabre.
Technology offering Get There, Evolvi, Micros e-profile, Openbook, Times3 and Skygate.
Biggest innovation in 2012 A redesigned website, which resulted in a significant number of new enquiries.
Agency description The Business Travel Partnership is a privately-owned TMC with a track record of offering bespoke solutions to our global and UK travellers. We pride ourselves on our professionalism, high-quality service and attention to detail.
MAY/JUNE 2013
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