Travel management companies 21
TRAVEL COUNSELLORS
£63.1m SALES
Travel House, 43 Churchgate, Bolton BL1 1TH 01204 536035
www.travelcounsellors.co.uk kevin.heath@
travelcounsellors.com Twitter: @tcworldwide
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UK business travel gross sales 2012 £63.1m New business 2012 £7.6m
Key personnel David Speakman Chairman Steve Byrne Managing director Derek Lorton Finance director Karen Morris Operations director Kevin Heath Head of business travel
Main industry sectors of clients All
Services offered in addition to business travel Conference and incentive travel, as well as 24/7 concierge services and leisure travel.
Number of transactions in 2012 120,420
Transactions breakdown Air 75% Hotel 15% Rail 2% Car 2% MICE 4% Other 2%
Proportion of transactions handled online 0.1%
Client retention rate 99%
Locations and networks Head office in Bolton, and six offices overseas.
UK full-time equivalent staff 100 corporate, and 175 corporate and leisure. Average length of service 10 years (head office) GDS(s) used Travelport (Galileo)
Technology offering Travelport by KDS (Galileo). In-house data warehouse MI reporting.
Biggest innovation in 2012 On-going development of our in-house booking system, Phenix, which offers a full search and booking facility featuring hundreds of travel suppliers.
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Agency description Travel Counsellors is one of the leading independent corporate travel management agencies in the UK, with clients consistently rating the company as one of the best in the world for customer service. Business Travel Counsellors all have on average 20 years of experience and, due to the global nature of the agency, can personally cater for a wide range of client demands, from small businesses to large corporate companies.
BUSINESS TRAVEL DIRECT
£62.2m SALES
6th floor, Armstrong House, 38 Market Square, Uxbridge UB8 1NG 0845 313 8701 www.business
traveldirect.co.uk info@business
traveldirect.co.uk Twitter: @biztraveldirect
UK business travel gross sales 2012 £62.2m New business 2012 £4m
Key personnel Julie Oliver Managing director Peter Reglar Chairman Helen Sawyer Services director Peter Nixon Commercial manager Vanessa Bailey Director of account management
Main industry sectors of clients All sectors
Services offered in addition to business travel Conference and incentive travel, group travel and consultancy.
Number of transactions in 2012 184,000
Transaction breakdown Air 60% Hotel 32% Rail 5% Car 2% MICE 1%
Proportion of transactions handled online 21% Client retention rate 98%
Locations and networks Uxbridge and Oxford. Partner of Advantage/WIN. Member of GTMC, ITM and the London Chamber of Commerce.
UK full-time equivalent staff 70 Average length of service 8 years GDS(s) used Sabre, plus other GDS capabilities.
Technology offering Online management information, online analytics and benchmarking, expense management. Self-booking tools include Concur, Evolvi and Conferma.
Biggest innovation in 2012 The Business Travel Direct Service Academy has ensured that all employees are able to focus on the client perspective in everything they do.
Agency description Business Travel Direct is an award-winning, mid-sized TMC servicing some 200 clients from a variety of sectors. Our open-book partnership approach is the cornerstone of our business ethos, along with the expertise and passion of our people.
Services offered in addition to business travel Meetings and conferences. Number of transactions in 2012 137,000
Transaction breakdown Air 51% Hotel 39% Rail 2% Car 6% MICE 1% Other 1%
Proportion of transactions handled online 1% Client retention rate 98%
Locations and networks Aberdeen. Partner in American Express Alliance Programme. Member of GTMC, SPAA and Advantage.
UK full-time equivalent staff 99 Average length of service 6 years GDS(s) used Amadeus
Technology offering E-traveller, profile manager, traveller tracking and management information reporting.
Biggest innovation in 2012 Development and integration of an in-house quality control system that supports the consistency of a quality service to our clients.
Agency description Munro’s Travel has a proven track record in the management of corporate, offshore and marine travel, stretching over the past 40 years. We recognise that the provision of a travel management service is more than simply booking flights, hotels and car hire – therefore we provide a wide range of ancillary services, such as crisis management, traveller tracking, passport and visas, health and safety, and security support. The service is backed up by such quality assurance accreditations as ISO9001, ISO14001 and Investors in People.
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MUNRO’S TRAVEL
SALES £52m
Braemar House, 267 Union Street, Aberdeen AB11 6BR 01224 261800
www.munrostravel.com sales@munrostravel.com Twitter: @munrostravel
UK business travel gross sales 2012 £52m New business 2012 £4.7m
Key personnel Michael Wright Financial controller Jackie Connon HR manager Nicola Reith Operations manager Cheryl Sinclair Sales manager
Main industry sectors of clients Energy
MAY/JUNE 2013
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