Travel management companies 15 REDFERN TRAVEL £106m SALES
AIT House, 16 Eldon Place, Bradford BD1 3AZ 01274 726424
www.redfern-travel.com biztravel@redfern-
travel.com Twitter: @redferntravel
16 £105.6m SALES
UK business travel gross sales 2012 £106m New business 2012 £75m
Key personnel Neil Hopwood Joint CEO Mark Bowers Joint CEO Kate Wimpeney Director of commercial operations
Main industry sectors of clients Central government, wider public sector, professional services, retail and IT.
Services offered in addition to business travel Meetings and events.
Number of transactions in 2012 1.32 million Number of transactions in 2012 425,440
Transaction breakdown Air 9% Hotel 30% Rail 56% Car 2% MICE 2% Other 1%
Proportion of transactions handled online 98.2%
Client retention rate 99.3%
Locations and networks Bradford and York. Member of Advantage Focus Group and WIN. UK full-time equivalent staff 71 Average length of service 4 years GDS(s) used Sabre
Technology offering Trips Redfern Online Rail (Evolvi), Redfern Online Hotels (Conferma), Redfern Online Air (Get There), Redfern Online MIS, Redfern Traveller Security, Redfern Back Office, Redfern E-invoice and Redfern Robo Check.
Agency description Redfern Travel is the fastest growing TMC in the country. Home of the multi-award winning Trips online booking tool, Redfern is dedicated to reducing not only travel purchasing costs, but also the costs associated with the administration and processing of travel requirements. This is achieved via its fully automated end-to-end solution. Redfern’s internal business efficiency reduces its own costs which is reflected in the low fees it charges its clients.
Transaction breakdown Air 54.1% Hotel 17.1% Rail 26.2% Car 0.3% MICE 2.3%
Proportion of transactions handled online 24.2%
Client retention rate 96.6%
Locations and networks Central London (two), Manchester and two implants. Founding partner of Travel Solutions International (TSI), with partners in over 30 countries. Member of Advantage, GTMC and ABC Corporate Services.
UK full-time equivalent staff 160 Average length of service 13.5 years GDS(s) used Travelport and Sabre.
Technology offering Web portal, Concur Expense Management, Statesman Travel apps, Journeywatch (GPS traveller tracking) and bespoke MIS reporting. Self-booking tools include Concur Travel and Expense, KDS, Get There, Evolvi,
Thetrainline.com, Hotelzon and Conferma.
Biggest innovation in 2012 Investment in cloud telephony, enabling faster deployment of tools and the streamlining of processes.
Agency description Statesman is renowned for high levels of customer service and applying innovative technology solutions to set the industry standard in providing clients real value for money.
Services offered in addition to business travel Land services for shipping and offshore workers through G2 Crew Services. Insurance, international SIM cards and pre-paid payment cards, and a global passport and visa programme.
Number of transactions in 2012 235,023 Client retention rate 98.6%
Locations and networks London, Aberdeen, Lowestoft and Southampton. Griffin has a global network of 34 offices, with regional headquarters in London, Houston and Singapore. Founder member of Radius.
UK full-time equivalent staff 120 Average length of service 11.3 years GDS(s) used Amadeus
Technology offering Griffin’s innovative products provide real-time access to all active bookings, pre-trip approvals, invoice reconciliation, online MIS and the KPI management dashboard. Traveller tracking. Griffin supports Evolvi, E-profile Management, and all major self-booking tools.
Biggest innovation in 2012 The formation of G2 Crew Services, a joint venture with GAC, the world’s leading marine services organisation, which extends our reach to provide a local presence responsible for safe and seamless transfers in over 1,000 ports worldwide.
Agency description Griffin is the leading specialist in crew rotation management, providing safe, on-time arrivals, with 24/7, year-round support managed via our specialist in-house teams.
71 71
STATESMAN TRAVEL GROUP
Senator House, 85 Queen Victoria Street, London EC4V 4AB 020 3667 1000
www.statesmantravel.com enquiries@statesman
travel.com Twitter: @statesmantravel
17
SALES £96m
UK business travel gross sales 2012 £105.6m
Key personnel Jon Langley Joint managing director Mervyn Williamson Joint managing director Sarah Bark Operations director Paul Spencer Head of sales Jyoti Dasani Managing director, Masterfare
Main industry sectors of clients Diverse, but includes financial and professional services, property, media, and oil and gas.
Services offered in addition to business travel Conference and event management, hotel booking agency, Masterfare (fares consolidator), and On Tourz (sports and education tours).
GRIFFIN GLOBAL GROUP
Linen Court, 10 East Road, London N1 6AD 020 7417 3697
www.griffin
globalgroup.com sales.lon@griffin
globalgroup.com Twitter: @griffintravel
UK business travel gross sales 2012 £96m
Key personnel Simon Morse Executive chairman Sally Spencer CEO North Europe, Middle East and Africa Wayne Durkin Director of business development, EMEA Mark Taylor Director of operations, North Europe Brigitte Boutrolle Director of client services, North Europe
Main industry sectors of clients Specialist travel management for marine, offshore, oil and gas, energy services, mining, maritime security, and yacht industries.
www.buyingbusinesstravel.com
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