Travel management companies 24
ALTOUR INTERNATIONAL
SALES £50m
3rd floor,
160 Queen Victoria Street, London EC4V 4BF 020 7332 6900
www.altour.com altour@altour.co.uk Twitter: @altour
25
UK business travel gross sales in 2012 £50m New business 2012 £3.5m
Key personnel Nigel Parkinson General manager David Mason Director of sales Jayne-Ann Blackburn UK operations manager Dean Cumming Director, international rate desk and revenue management John Walsh Business director
Main industry sectors of clients Entertainment, law, banking, consulting, private equity, media, IT, arts and sports.
Services offered in addition to business travel MICE, personal leisure travel and consultancy.
Transaction breakdown Air 47% Hotel 12% Road 1% Rail 3% MICE 1% Other 36%
Client retention rate 96%
Locations and networks Main UK office in St Paul’s, London, plus various remote home/office locations. Altour wholly- owns operations in London, Paris, Addis Ababa, and 65 offices across North America. The Altour Global Network is an affiliation of strategic alliances with other independent TMCs. A member of GTMC and Advantage Focus.
UK full time equivalent staff 55 Average length of service 8.3 years GDS(s) used Sabre and Amadeus.
Technology offering
Altouronline.com traveller profiling, IORG online financial client reporting, Mopier Invoicing, Client Manager CRM and iBank. Self-booking tools include Concur, Get There, KDS, Amadeus E-Travel Management and Evolvi.
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Biggest innovation of 2012 The integration of Walsh Travel; signing various new independent contractors to Altour; a new office in South Africa; and the joint UK/US Altour initiative.
Agency description Altour employs 1,200 professional travel staff worldwide, with global sales in 2012 exceeding US$1.5 billion.
IAN ALLAN TRAVEL
£49.4m SALES
Terminal House, Station Approach, Shepperton, Middlesex TW17 8AS 01932 255600
www.ianallantravel.com info@ianallan.co.uk Twitter: @ianallantravel
26
UK business travel gross sales 2012 £49.4m New business 2012 £3.5m
Key personnel Paul Allan Chairman Pat O’Neill Managing director Mike Smith Director of finance Simon Dugan Director of sales and marketing
Main industry sectors of clients Charity, academia, pharmaceutical, financial services, legal, manufacturing and IT.
Services offered in addition to business travel MICE
Number of transactions in 2012 158,000
Transaction breakdown Air 45% Hotel 5% Rail 46% Car 1% MICE 1% Other 2%
Proportion of transactions handled online 40% Client retention rate 94.6%
Locations and networks Head office in Shepperton and an office in Bristol. Partner of global network ITP (International Travel Partnership), covering 53 countries. Member of GTMC, ITM, ACTE and Advantage.
UK full-time equivalent staff 84 Average length of service 5.7 years GDS(s) used Amadeus
Technology offering Amadeus E-travel Management, Atriis, Evolvi and Conferma. Openbook and Travelspend reporting tools. Custom-built portal sites.
Biggest innovation in 2012 Partnering with Navitas to create a bespoke point-of-sale quality control system.
Agency description The Ian Allan Group was founded in 1942 and remains a privately-owned family business. Providing a full range of corporate, meeting and leisure travel services, we are widely recognised and respected in the industry for our quality, innovation and ability to provide corporations and corporate travellers with effective business travel solutions.
CTM £46.3m SALES Patteson Court,
Nutfield Road, Redhill, Surrey RH1 4ED 01737 646440
www.ctm.travel enquiries@ctm.travel Twitter: @chelseatm
UK business travel gross sales 2012 £46.3m
Key personnel Phil Cook CEO Jackie Lacey Managing director Adam Lewis Finance director Julie Oliva Head of customer services
Main industry sectors of clients Pharmaceutical, media, law and public sector.
Services offered in addition to business travel Conference and specialist group travel, bespoke technology solutions and consultancy, HR guidance for the traveller abroad, employee services, and leisure, sports and event management.
Transaction breakdown Air 66.2% Hotel 12.1% Rail 13.1% Car 3.1% MICE 2.5% Other 3%
Proportion of transactions handled online 45%
Locations and networks Redhill, Stevenage and Telford. Member of Advantage and GTMC. UK full-time equivalent staff 50 Average length of service 10 years GDS(s) used Galileo and Amadeus.
Technology offering Amadeus E-Travel Management, Vibe corporate booking tool, Evolvi (rail), Hotelzon (pre-paid hotels) Etouches (conference and event management), and EGS and T50 expense management systems.
Biggest innovation in 2012 The launch of Vibe Corporate, our new online corporate booking system, and the launch of leisure white label sites to our corporate clients.
Agency description CTM is an independent TMC that has a history in the corporate travel market going back over 20 years. Acquired by P&P Associates Ltd in 2004, the business today provides corporate travel services across a portfolio of 450 SME clients, spanning diverse geographical markets, with key strengths in the pharmaceutical, media, technology and education sectors. CTM recognises that every business is different, and delivering a corporate travel service in a rapidly changing market requires both experience and product diversity.
MAY/JUNE 2013
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