Travel management companies 2
£1,000m (BBT estimate)
HRG SALES
Global House, Victoria Street, Basingstoke, Hampshire RG21 3BT 01256 312600
www.hrgworldwide.com info@hrgworldwide.com
3
UK business travel gross sales 2012 £1,000m (BBT estimate)
Key personnel David Radcliffe Chief executive Kevin Ruffles Chief operating officer Stewart Harvey Group commercial director Bill Brindle Group distribution and technology director Phil Harrison Group finance director
David Radcliffe
Main industry sectors of clients HRG’s portfolio of clients spans a broad range of industry sectors, including (but not
limited to) automotive, banking and finance, food manufacturing, media and entertainment, oil and gas, pharmaceutical, public sector, retail and telecommunications.
Services offered in addition to business travel A full range of corporate services, including consulting, expense management, data management, meetings, groups and events, sports, logistics and VIP services for multinational, national and SME companies.
Client retention rate Over 90%
Locations and networks HRG has 12 offices and six implants in the UK, and owned or controlled operations in 25 key driver/growth markets in Europe, North America and Asia Pacific. The HRG worldwide network extends to over 120 countries. It is a member of ACTE, GBTA, IATA and numerous local trade organisations.
UK full-time equivalent staff 1,575 Average length of service 9 years GDS(s) used Amadeus, Apollo, Galileo and Sabre.
Technology offering HRG Online, offering multi-GDS and multi-lingual online information, online booking for air, hotel, UK rail and ground transportation, and profile management. Amadeus E-Travel Management, Res X, Concur Cliqbook, Get There (Sabre), KDS, Serko, Traveldoo and I:FAO Cytric. HRG iSuite data management and security tool, which provides online information, expense management and reporting. HRG Insight data management and security tool. HRG Expense Management online expense management solution.
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Biggest innovation in 2012 HRG Insight is a leading-edge data management and security tool, combining both pre- and post-trip data to deliver a comprehensive view of the travel programme. It provides vital travel data such as spend, personnel and high-risk areas, all on an interactive map. It allows users to quickly see exactly where their travellers are, where they are going and where they have been, and it is optimised for use on tablet and mobile devices.
Agency description HRG is an international corporate services company. We specialise in travel, expense and data management, underpinned by proprietary technology solutions and products.
Anthony Drury
£958.1m (BBT estimate)
AMERICAN EXPRESS SALES
Blackfriars House, 230 Blackfriars Road, London SE1 8NW 0844 6932 004
http://businesstravel.americanexpress.com/uk
UK business travel gross sales 2012 £958.1m (BBT estimate)
Key personnel Katrina Cliffe Vice-president and general manager, Europe Anthony Drury Vice-president and general manager, UK Susan Sewell Sales director, UK and Ireland
Services offered in addition to business travel American Express Advisory Services provides consultancy services to deliver market-leading
solutions through market insight, industry expertise, proprietary technologies and a global presence. Amex Meetings and Events offers long-standing experience, expertise and leading capabilities, spanning programme implementation to budget optimisation, to deliver powerful meetings and events experiences for clients.
Locations and networks Locations in over 140 countries worldwide.
Technology offering The Axiom booking tool allows travellers to make travel and restaurant reservations, ship packages, set up a web or phone conference and more, all from the same site. Axis@Work is a web-based information management portal that incorporates data from different sources to offer our clients broad-based visibility into their travel and expenses activity, and the ability to quickly analyse this data to drive programme improvements. Travel Alert is an electronic broadcast service delivering up-to-the-
minute travel and security alerts directly to the travel manager. The travel manager controls filtering and dissemination of information to travellers, as needed. Pre-Trip Auditor for online and offline transactions. Mobile Xtend
mobile communications system. AX Connect traveller tracking system. Trackpoint – a web-based and mobile security tracking tool which enables travel managers to quickly and easily pinpoint travellers worldwide and target communications to them at any given moment. Explore contact system to influence travel behaviour and exert greater control over their travel programme.
Agency description Positioned at the intersection of commerce and travel, American Express Global Business Travel offers its customers a comprehensive network, dependability, and deep insights to help move people and businesses forward. It provides leading travel solutions, integrated consulting services, proprietary research, and end-to-end meetings and events capabilities. These innovative offerings enable clients to optimise the return on their travel and meetings investments.
MAY/JUNE 2013
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