www.buyingbusinesstravel.com
Travel management companies 18
THE APPOINTMENT GROUP
£80.9m SALES
The Linen House, 253 Kilburn Lane, London W10 4BQ 020 8960 1600 www.appointment
group.com info@appointment
group.com Twitter: @appointment_grp
UK business travel gross sales 2012 £80.9m New business 2012 £12.5m
Key personnel Andy Hampshaw Managing director Maurice Veronique Joint chairman and CEO John Gianquitto Joint chairman and CEO Ade Taiwo Finance director Judith Heinrich Operations director
Main industry sectors of clients Hedge funds, asset management, investment banking, insurance, law, and oil and gas.
Services offered in addition to business travel MICE, high-end leisure and specialist music touring.
Number of transactions in 2012 132,568 Number of transactions in 2012 183,719
Transaction breakdown Air 54% Hotel 27% Rail 1% Car 3% MICE 12% Other 3%
Proportion of transactions handled online 2% Client retention rate 99%
Locations and networks Head office in London with one additional implant. Offices in New York, Los Angeles and Melbourne. Member of GTMC.
UK full-time equivalent staff 105 Average length of service 7.2 years GDS(s) used Galileo
Technology offering TAG On-Line (KDS) and online management information.
Agency description The Appointment Group provides high-quality travel and event management to a discerning clientele that demands the very best in both service and value for money. Our group of companies provide a totally comprehensive travel management service. Working across a variety of different markets with offices in the UK, US and Australia, we provide a service that meets the most demanding of requirements.
Transaction breakdown Air 46% Hotel 8% Rail 36% Car 0% MICE 0% Other 10%
Proportion of transactions handled online 35% (includes
Thetrainline.com)
Client retention rate 99%
Locations and networks London, Manchester, Edinburgh, Liverpool and Birmingham. Washington DC and Brussels (Globalstar Partner). Member of GTMC, School Travel Forum, GEBTA, Advantage, Globalstar (Brussels), Charity Finance Directors Group and ACEVO.
UK full-time equivalent staff 161 Average length of service 6 years GDS(s) used Amadeus
Technology offering KT Online (Atriis), KT Railbooker (
Thetrainline.com) and in-house hotel booking system. Bespoke website.
Biggest innovation in 2012 Key Travel’s third generation online booking tool, developed in partnership with Atriis.
Agency description Key Travel is Europe’s leading TMC dedicated to the not-for-profit field, serving the sector for over 30 years and offering a wide range of charity air fares and hotel rates.
19 £79.4m SALES KEY TRAVEL
28-32 Britannia Street, London WC1X 9JW 020 7843 9600
www.keytravel.com tellmemore@
keytravel.com Twitter: @keytravel
20
SALES £70m
UK business travel gross sales 2012 £79.4m New business 2012 £15.4m
Key personnel Ajaya Sodha Chairman Steve Summers CEO Spence Knudson Chief financial officer Andy Speller UK managing director
Main industry sectors of clients Third sector (not-for-profit; NGO, charity, humanitarian, faith and missionary) and academic organisations.
Services offered in addition to business travel Group travel, meetings management and venue finding. KT Risk Manager, KT Welfare Card, KT Alert, visa lodging and processing, consultancy, international rail and carbon offsetting.
GROSVENOR TRAVEL MANAGEMENT
46 Gillingham Street, London SW1V 1HU 020 7233 9494
www.grosvenortm.co.uk management@
grosvenortm.co.uk
UK business travel gross sales 2012 £70m New business 2012 £5m
Key personnel Dominic Joyce MD and owner Bill Pougher Financial director and owner Richard Turpin Sales director
Main industry sectors of clients Energy, private equity, security, medical, IT, PR, advertising, consulting and legal.
Services offered in addition to business travel We offer all the travel services that a busy international company needs.
Number of transactions in 2012 120,000
Transaction breakdown Air 73% Hotel 11% Rail 6% Car 3% MICE 4% Other 3%
Proportion of transactions handled online 1% Client retention rate 97%
Locations and networks Three UK offices. Member of TWIN. UK full-time equivalent staff 60 GDS(s) used Sabre
Technology offering Get There. Web portal, traveller tracking, email bulletins and management reporting.
Agency description Enjoying an excellent reputation for client retention and employing the very best travel consultants, Grosvenor Travel Management is becoming one of the most successful independent TMCs in the UK.
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