Travel management companies 39
DIVERSITY TRAVEL
£24.1m SALES
Manchester One, 53 Portland Street, Manchester M1 3LD 0161 235 5400
www.diversitytravel.co.uk reservations@
diversitytravel.co.uk Twitter: @diversity_trvl
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UK business travel gross sales 2012 £24.1m New business 2012 £6.4m
Key personnel Matthew Truin Operations director Christopher Airey Client solutions director Nicky Scowcroft Finance director Sarah Burrows Marketing director John Hutchison Head of sales
Main industry sectors of clients Charity, not-for-profit, humanitarian and missionary.
Services offered in addition to business travel Specialist in-house visa department, group and conference travel, 24-hour in-house emergency service, and risk management.
Number of transactions in 2012 68,130
Transaction breakdown Air 82% Hotel 8% Rail 9% Car 1%
Proportion of transactions handled online 12% Client retention rate 99%
Locations and networks Manchester and London. Part of Lufthansa City Centre. UK full-time equivalent staff 56 Average length of service 5 years GDS(s) used Amadeus
Technology offering You-book (Amadeus e-Travel Management). Web portal, Evolvi, Pin-point (risk management), Mi-bank (management information) and visa tracking.
84
Biggest innovation in 2012 We re-branded Diversity Travel to emphasise and reflect our status as one of the leading TMCs providing travel services to the not-for-profit community.
Agency description Diversity Travel provides a fully integrated travel management service, with extensive experience of working with clients in the charity and not-for-profit sector. We have significant expertise in arranging travel to both the familiar and more obscure corners of the globe.
GLOBAL TRAVEL MANAGEMENT
£22.5m SALES
Kingsway House, 123-125 Goldsworth Road, Woking GU21 6LR 01483 747 321
www.g-t-m.co.uk pbaker@g-t-m.co.uk
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UK business travel gross sales 2012 £22.5m
Key personnel Scott Pawley Managing director Natalie Pawley Director/company secretary Paul Baker Sales director Kelly Packington Operations manager Amanda Luff Business development manager
Main industry sectors of clients Drinks/ brewing, IT and engineering.
Services offered in addition to business travel Consultancy, venue finding, meetings management and aircraft charter.
Number of transactions in 2012 39,796 Number of transactions in 2012 65,000
Transaction breakdown Air 79% Hotel 16% Rail 2% Car 2% MICE 0.5% Other 0.5%
Proportion of transactions handled online 7.5%
Client retention rate 95%
Locations and networks Woking and Durban, South Africa. Part of WIN and member of Advantage.
UK full-time equivalent staff 28 Average length of service 8 years GDS(s) used Galileo
Technology offering Amadeus e-Travel Management, Evolvi, Boss reporting, Agentivity, Navitas – full suite of bespoke travel agency solutions, and My Fare Box by Mystifly.
Biggest innovation in 2012 Opening our Durban office.
Agency description We take great pride in having built up a fantastic team of travel consultants – a team with an average of 12.5 years’ corporate travel industry experience and a very low staff turnover rate. Ally this with some great in-house and client-facing technology and, we believe, we have found the right ingredients to both advise and manage our clients’ travel requests in an increasingly complex environment.
Transaction breakdown Air 73% Hotel 10% Rail 7% Car 2% MICE 6% Other 2%
Proportion of transactions handled online 3% Client retention rate 98.5%
Locations and networks Hampshire and Wiltshire, plus satellite offices in Berkshire, Kent and Surrey. Member of ABC Corporate Services, WIN, Advantage and GTMC.
UK full-time equivalent staff 30 GDS(s) used Sabre
Technology offering Get There and in-house online MI reporting tool.
Biggest innovation in 2012 Our MI reporting tool which will significantly change the data provision and MI reporting capabilities to clients and create the ‘new normal’ of customer relationship management for our clients.
Agency description A thoroughly expert organisation dedicated to fulfilling its clients’ travel management, meetings and events requirements to exceptional standards. Successful client partnerships are based on a consultative approach, optimising efficient booking processes with robust cost-management strategies to deliver measurable return-on-investment to clients’ travel budgets.
NORAD TRAVEL LIMITED
SALES £21m
Suite 2, Oakfield Barn, Brows Farm Business Park, Farnham Road, Liss GU33 6JG 01730 894700
www.noradtravel.biz sales@noradtravel.biz
UK business travel gross sales 2012 £21m New business 2012 £3.5m
Key personnel Mick Gibbs Group managing director Linda Foote Managing director – executive leisure division Al Lockhart Sales director Anna McGurk Operations director
Main industry sectors of clients Oil and gas, marine and yachting
Services offered in addition to business travel MICE, venue finding, executive leisure and consultancy.
MAY/JUNE 2013
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