Travel management companies 1
CARLSON WAGONLIT TRAVEL SALES
£1,175m
Maple House, High Street, Potters Bar, Hertfordshire EN6 5RF • 020 3353 0000
www.carlsonwagonlit.co.uk uksalessupport@carlsonwagonlit.co.uk Twitter: @cwt_uk, @cwtme_uk
UK business travel gross sales 2012 £1,175m
Key personnel Patrick Andersen Executive vice-president, UK and Ireland, Nordics and Eastern Europe Nigel Turner Director of programme management and business development Ian Cummings Director of CWT Meetings and Events Manuel Bessec Chief financial officer Lyn Given Director of traveller and transaction services
Main industry sectors of clients Companies of all sizes and from all sectors use CWT for their travel management, and meetings and events needs, including financial, media, manufacturing, energy, pharmaceutical and telecommunications.
Services offered in addition to business travel CWT Meetings and Events offers assistance with strategic meetings management, live events, venue finding and group travel. CWT Solutions Group offers consultancy services, including benchmarking, supplier negotiations, ground transportation, payment and expense management, and policy and compliance.
Proportion of transactions handled online 37% Client retention rate 96%
Locations and networks CWT has offices in more than 150 countries and territories. In the UK, it has 35 offices, including 14 full-service centres, one specialist energy service centre, a 24/7 emergency service centre and client implants. CWT is a member of GTMC, ABTA, ITM, Eventia and MPI, and is a sponsor of international industry associations GBTA and ACTE.
UK full-time equivalent staff 1,245
60
Average length of service 7 years
GDS(s) used Galileo, but also supports Sabre and Amadeus.
Technology offering CWT offers a range of online booking tools to match clients’ travel policy, functionality, and
traveller and budget requirements. These include: CWT’s integrated online booking tool and expense solution powered by KDS; CWT Connect Now for companies with small to medium travel spend; and CWT Room Select for the widest choice of hotel content. CWT Programme Management Centre, CWT’s flexible advanced reporting
system, enables customers to manage spend and carbon, and measure against set targets. CWT Programme Messenger improves travel policy compliance and traveller communication with bespoke and timely messages. CWT Safety and Security, in partnership with iJet, provides duty of care with proactive pre-trip travel intelligence and traveller tracking options. CWT Hotel Intel allows travellers to share reviews of business travel hotels on a secure, company-specific site. CWT’s award-winning mobile app, CWT To Go, keeps travellers
updated with real-time travel and itinerary information. CWT Portal keeps all travel data – including travel policy, booking tools and traveller profiles – in one place. Additional services allow benchmarking (CWT Diagnostic), improved travel policy (CWT Policy Builder) and alternatives to travel (CWT Telepresence).
Biggest innovation in 2012 Mobile is key to the future of managed travel. To help travel managers embrace a more traveller-enabled world, CWT is investing in the future with the recent acquisition of Worldmate, a leading mobile travel technology company. This technology is a fundamental step in helping CWT to deliver the perfect trip: a travel experience that is relevant and personalised while complying with a company’s managed travel programme. The Worldmate acquisition will also lead to updates to CWT To Go, CWT’s traveller app.
Agency description CWT works with clients of all sizes to create and deliver the best business travel management service for their organisation and travellers, whether online, offline or on-the-go. CWT’s teams across the UK provide a local service supported by its global resources, and its comprehensive management information and innovative technology ensure CWT clients achieve effective travel management through savings, safety, security and sustainability. CWT Meetings and Events adds further value as a global full-service events agency.
Patrick Andersen
MAY/JUNE 2013
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