MANAGEMENT


EXPENSE


happiness In receipt of


were a child. Procrastination is the preferred option. “People don’t want to do their expenses,” says Sanjay Parekh, managing director of Web Expenses. “It is one of people’s top ten hates and they put it off till the last minute. If you give them something clunky, they are even less likely to do it. We really try and make it as easy for our customers as possible.” Key to making the whole process simpler for travellers is the use


D 32 • Buying Business Travel 2013


oing your expenses ranks right up there with completing tax returns and tidying your room when you


of mobile. Employees on the road increasingly want to manage their expenses as they are incurred, rather than leaving them to a panicky end of quarter. Parekh says: “People don’t


want to be tied to a legacy application. What people want is the ability to use their applications on the move, and expense management is a really good example of that. If you can deal with your expenses on the go, that is one less job in the office. In the modern world where everyone is time-poor, anything that can be done to improve that process is a benefit.”


Nobody likes paperwork, but the new breed of expense management tools is helping to make claims less of a headache. Mark Frary reports


APP HAPPY


Concur, which has been making waves in the UK for several years now, has two mobile applications – Trip It, the itinerary management app it acquired a couple of years ago, and Concur Mobile, the mobile version of its expense platform. Trip It now has millions of end users and, says vice-president Pierre-Emmanuel Tetaz, the number has tripled since the acquisitions. With Concur Mobile,


In association with


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