Travel management companies 6 £428m
FCM TRAVEL SOLUTIONS SALES
Apex Tower, High Street, New Malden, Surrey KT3 4DQ • 0800 988 8103
www.uk.fcm.travel info@uk.fcm.travel Twitter: @fcm_uk
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UK business travel gross sales 2012 £428m
New business in 2012 £86m
Key personnel Joanna Greenfield General manager, FCM Travel Solutions Alex Armstrong Global sales director, FCM Travel Solutions Graeme Milne General manager, Corporate Traveller Steve Norris Corporate managing director, Flight Centre Group Lisa Pobjoy General manager, Cievents
Main industry sectors of clients In order to be a robust business, particularly in the current economic climate, we believe it is important not to take a one-dimensional approach and specialise in a single industry. Our client database, therefore, spans 50-plus industries. In addition, we have a specialist division in Aberdeen servicing over 70 clients in the marine/offshore industry.
Services offered in addition to business travel MICE business is handled by our specialist division, Cievents.
Transaction breakdown Air 41% Hotel 21% Rail 34% Car 2% Other 2%
Proportion of transactions handled online 40% Client retention rate 88%
Locations and networks FCM has 38 business travel centres across the UK. It has a presence in 78-plus countries made up of wholly-owned offices or partner agreements. It is a member of GTMC and ACTE.
UK full-time equivalent staff 690 (with almost 3,000 worldwide) Average length of service 8 years GDS(s) used Travelport (Galileo) and Amadeus.
Technology offering FCM Portal online travel management tool. FCM Mobile integrated mobile phone solution. Client Bank global reporting solution. Travel Alert Service. Self-booking tools include Cliqbook, Evolvi and Conferma.
Biggest innovation in 2012 MI Excellence Project (automated booking scripts which allow FCM to capture data accurately), plus a new dedicated data team.
Agency description FCM is a leading global TMC, and we have created specialist brands to match clients of differing travel spends with appropriate service and solutions.
Michael Hare PORTMAN TRAVEL £310m SALES
Rutherwyk House, 57 Guildford Street, Chertsey, Surrey KT16 9AY • 01932 797 100
www.portmantravel.com sales@portmantravel.com Twitter: @portmantravel
UK business travel gross sales 2012 £310m
New business 2012 £38m
Key personnel Michael Hare Chief executive officer David Canavan Chief financial officer Adrian Parkes Chief commercial officer Dawn Murphy Chief people officer David Bishop Senior vice-president, global sales
Main industry sectors of clients Retail, banking, insurance and finance, legal,
consultancy, engineering and construction, defence, professional services, pharmaceuticals, public sector, utilities, media, marine, and oil and gas.
Services offered in addition to business travel Portman Conferences and Events, executive leisure, marine travel, medical, strategic consultancy management, business intelligence reporting, freight, and VIP travel.
Number of transactions in 2012 1.3 million
Transaction breakdown Air 45% Hotel 22% Rail 23% Car 2% MICE 7% Other 1%
Proportion of transactions handled online 40% Client retention rate 98%
Locations and networks Portman has 13 locations across the UK, plus implants in a number of client offices. International wholly-owned operations in Tralee (Ireland) and Amsterdam. As part of Radius we have access to offices across 80 countries. Member of GTMC and ABTA.
UK full-time equivalent staff 455 Average length of service 8 years GDS(s) used Travelport, Amadeus and Sabre.
Technology offering Self-booking tools offered include I:FAO Cytric, AETM, Get There and Evolvi. Our variations of the systems are known as Portman Livewire. Portman Three Sixty, Portman Trip Planner, traveller tracking, hotel RFP management tools, event management and tracking systems, quality control systems, web portals, travel alerts and e-profiles.
Biggest innovation in 2012 The Portman app works alongside Portman Trip Planner, giving travellers a central place for all travel requirements while on the move.
Agency description With over 50 years’ experience delivering first-rate travel services, Portman has developed an enviable reputation in becoming one of the largest TMCs in the UK, creating compelling flexible solutions together with a highly cost-efficient online service.
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