Travel management companies 27 CLICK TRAVEL £46.1m SALES
Alpha Tower, Suffolk Street, Birmingham B1 1TT 0844 745 4768
www.clicktravel.com hello@clicktravel.com Twitter: @clicktravel
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UK business travel gross sales 2012 £46.1m New business 2012 £21m
Key personnel Simon McLean Managing director James McLean Finance and commercial director Jill Palmer Operations director Mike Stephens Sales director Michelle Taft Head of marketing
Main industry sectors of clients All, including retail, legal, public sector, recruitment, utilities, telecoms, charity, education and technology.
Services offered in addition to business travel Expense management; meetings, events and venue sourcing; and consultancy.
Number of transactions in 2012 392,512
Transaction breakdown Air 30% Hotel 30% Rail 30% Car 2% MICE 6% Other 2%
Proportion of transactions handled online 91% Client retention rate 98%
Locations and networks Head office in Birmingham. Member of Advantage Focus. UK full-time equivalent staff 80 GDS(s) used Amadeus and Galileo.
Technology offering Travel Cloud (in-house booking tool), Expense Cloud (in-house expense management solution) and Open Rail (in-house rail-booking platform ). Personal travel dashboard incorporating travel and expenses, management information and analytics, traveller tracking and live chat.
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Biggest innovation in 2012 Launching the ability to hold rail tickets during the booking process, with users being able to hold a rail ticket and the ticket price for up to two hours until they are ready to buy.
Agency description Providing both online and offline services, Click’s multi-award winning technology underpins its entire business, delivering a totally integrated solution to its customers.
Transaction breakdown Air 65% Hotel 15% Rail 1% Car 13% MICE 5% Other 1%
Proportion of transactions handled online 1% Client retention rate 100%
Locations and networks Altrincham and Enfield. Member of Advantage and WIN. UK full-time equivalent staff 70 Average length of service 10 years GDS(s) used Galileo, Worldspan and Sabre.
Technology offering Cresta World Travel self-booking tool for air, hotels, cars (Travelport/ KDS) and rail (Evolvi). T50 online management information reporting tool. American Express expense management via web portal.
Biggest innovation in 2012 Renewing our ISO 9001 and 14001 accreditation.
Agency description Established for 44 years, Cresta Business Travel is a modern full-service TMC. We offer worldwide flights, hotels, train tickets, car hire, passports and visas within a structured environment that enables clients to reduce costs and take control. Customer care is Cresta’s key to success, and the company is very proud of its reputation.
CRESTA WORLD TRAVEL
SALES £45m
Cresta House, 32 Victoria Street, Altrincham WA14 1ET 0161 926 8800
www.cresta
worldtravel.co.uk bt@cresta
worldtravel.co.uk
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UK business travel gross sales 2012 £45m New business 2012 £1.5m
Key personnel John Bond Chairman Sue Houldsworth Business and retail director Adrian Smyth Sales director David Plume Financial director Lorraine Deeny Business development manager
Main industry sectors of clients Public and academia, engineering, chemicals, service and media.
Services offered in addition to business travel Leisure travel, tour operations, meeting and conference travel, incentive travel and groups.
Number of transactions in 2012 83,000
Transaction breakdown Air 64% Hotel 13% Rail 17% Car 3% MICE 1% Other 2%
Proportion of transactions handled online 9% Client retention rate 94% UK full-time equivalent staff 74 Average length of service 19 GDS(s) used Sabre
Technology offering TD On Demand (Get There) and Evolvi self-booking tools. Bespoke web portal TDMI Online – MI reporting facility, STS Traveller Tracking, Travcom, QCX quality management software and e-invoicing.
Biggest innovation in 2012 After a management buyout in March 2012, TD Travel began an extensive continuous improvement programme, including staff training as well as client relationship management programmes.
Agency description TD Travel is an independent TMC that provides comprehensive travel management solutions, including low-touch online and high-touch offline. It serves both SMEs and corporates across all industries and geographical locations. Our extensive knowledge and experience in corporate travel, coupled with our innovative and proactive approach to travel management, has been the foundation for steady growth over the last ten years.
TD TRAVEL £43.5m SALES
Brooke Court, Handforth Dean, Wilmslow SK9 3ND 0161 488 3500
www.tdtravelgroup.com sales@tdtravelgroup.com
UK business travel gross sales 2012 £43.5m New business 2012 £2m
Key personnel Mike Jones Head of sales Ian White CEO Chris Mollan Director of operations Andy Haslam Finance director Chris Needham Strategic development director
Main industry sectors of clients All
Locations and networks Liverpool, Manchester, Leeds, Hull and London. TD Global is a global alliance of TMCs covering more than 40 countries. Member of GTMC and ITM.
Number of transactions in 2012 153,210
MAY/JUNE 2013
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