Travel management companies 4 £525m
CAPITA TRAVEL AND EVENTS SALES
Meridian Court, 18 Stanier Way, Wyvern Business Park, Derby DE21 6BF • 0871 521 9800
www.capitatravelandevents.co.uk travelandevents@capita.co.uk Twitter: @captravelevents
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UK business travel gross sales 2012 £525m New business 2012 £62m
Key personnel James Parkhouse Business director Trevor Elswood Managing director Matt Selby Sales director Richard Stabbins Customer service director Alan Hardy Finance director
Trevor Elswood
Main industry sectors of clients Financial, retail, facilities management, utilities, professional services, legal services, manufacturing,
oil and gas, public sector and police, and telecoms.
Services offered in addition to business travel Meetings management, events, conferences, incentives, venue finding, internal meeting management technology, accommodation and meetings procurement technology, and consultancy.
Number of transactions in 2012 2.9 million
Proportion of transactions handled online 60% (Expotel 40%, Capita Business Travel/BSI 69%) Client retention rate 95%
Locations and networks Nine UK offices. Paris (BSI France). Capita is a member of the GSM travel management consortium and the GTMC. Individuals are members of ITM and Eventia, with board members on both.
UK full-time equivalent staff 840 Average length of service 8.5 years GDS(s) used Worldspan, Amadeus and Sabre.
Technology offering A bespoke travel-booking portal incorporating Evolvi, Amadeus E-Travel Management, Get There, and proprietary hotel and venue booking technology. Interactive traveller tracking. Internal meeting room management system. Event delegate registration and management. Comprehensive online management information. Online, interactive, real-time management information dashboard. Bespoke customer online travel approval. Interactive campaign manager. Pre-travel approval.
Biggest innovation in 2012 Capita’s Interactive Campaign Manager (ICM) was originally developed as a cost-avoidance tool – now, travel managers have adopted its communications functionality to promote travel policy and behavioural change by sending automated messages on how savings could be achieved on specific bookings. Incentives, such as free upgrades, can be used without compromising standard class policies.
Agency description In building on our established business travel portfolio, the acquisition of BSI, Expotel and Venues Event Management now allows our customers to benefit from a new offer with no compromises. Whether this is one specialist service, all of them or a combination, we provide trusted and proven expertise through one coherent solution.
Mike Walley BCD TRAVEL £480m SALES
30 Eastbourne Terrace, London W2 6LA 020 7309 3725
www.bcdtravel.co.uk sales.support@
bcdtravel.co.uk Twitter: @bcdtravel
UK business travel gross sales 2012 £480m
Key personnel Mike Walley President and chief operating officer, UK and Ireland Michele Lawley Managing director, UK and Ireland Tony McGetrick Director of sales and marketing, UK and Ireland Laura Everitt Chief financial officer, UK and Ireland
Main industry sectors of clients Corporate banking and financial services, media,
entertainment, FMCG, technology, legal, pharmaceutical, manufacturing, marine and the SME market.
Services offered in addition to business travel Conference and incentives, meeting management, events; consulting, advisory and project management service through Advito; expense management; travel risk management; and carbon emissions tracking and reporting. Marine and leisure services.
Client retention rate 96%
Locations and networks Nine wholly-owned business travel centres in London, Manchester, Hull, Liverpool, Maidenhead, Pinewood and Dublin. Seventeen implants/outplants and one leisure centre. BCD Travel operates in more than 95 countries with ownership across all major strategic markets. It is a member of GTMC, and active within ITM, ACTE and GBTA.
UK full-time equivalent staff 690 Average length of service 5 years GDS(s) used Sabre, Amadeus and Travelport.
Technology offering Business Online, a proprietary online booking tool for SMEs, and we also support Amadeus E-Travel Management, I:FAO Cytric, Get There, KDS, Concur, SAP TM and Res X. BCD Travel’s portal is the central access point and, in addition to programme communications or broadcast alerts for travellers, the portal acts as a virtual assistant, blending core traveller services with productivity tools and destination content. Meanwhile, our Decision Source information management platform provides pre-trip authorisation and post- ticketing compliance reporting.
Biggest innovation in 2012 Our Solution Network is helping to significantly change client perceptions of how our corporate travel services and capabilities integrate, and adds value to their entire organisation, not just to the managed travel programme.
Agency description BCD Travel is a leading provider of corporate travel management solutions, benefiting organisations of all sizes, on every level. We maximise value for clients by simplifying the travel process, streamlining travel services to meet their needs, and synchronise systems and content to provide best-in-class services.
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www.buyingbusinesstravel.com
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