Travel management companies 45
AMITY WORLD BUSINESS TRAVEL
£15.6m SALES
4 Manor Court, Barnes, Wallis Road, Fareham, Hampshire PO15 5TH 01489 589958
www.amitytravel.co.uk sales@amitytravel.co.uk Twitter: @amitytravel
46
SALES £14m
UK business travel gross sales 2012 £15.6m New business 2012 £1.6m
Key personnel Paul Gardner Director of operations Adrian Williams Director of sales Sarah Vincent E-commerce manager Nikki Jordan Manager
Main industry sectors of clients All
Services offered in addition to business travel Conference travel, meetings management, leisure travel and concierge service.
Number of transactions in 2012 42,000
Transaction breakdown Air 74% Hotel 14% Rail 1% Car 5% MICE 5% Other 1%
Proportion of transactions handled online 10%
Locations and networks Segensworth (Hampshire). Member of WIN and Advantage. UK full-time equivalent staff 23 Average length of service 9 years GDS(s) used Travelport
Technology offering Amadeus e-Travel Management, Evolvi and Hotelzon. Viewtrip/ Viewtrip Mobile, Dataflex e-Profile management, Micros MIS and PA Dashboard.
Biggest innovation in 2012 A new and robust service provision for pre-paid and billback hotels and car rental has proved to be a big hit with our SME clients.
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Agency description Amity World Business Travel is a successful and innovative TMC located strategically at the centre of the Solent area business community. We blend best-in-class technology with the buying power of the Advantage Focus Partnership, and then add expertise and a dash of can-do customer service to provide a winning client experience. Whether large or small, booking online or with our legendary business travel team, each client receives the same high level of personal service delivery.
Services offered in addition to business travel Marine and offshore, group booking and luxury leisure.
Number of transactions in 2012 72,819
Transaction breakdown Air 60% Hotel 11% Rail 25% Car 2% MICE 2%
Proportion of transactions handled online 2.5%
Client retention rate More than 95%
Locations and networks Newcastle upon Tyne, Edinburgh, Norwich and an implant in Hampshire. Fort Lauderdale, Gdansk, Manila and Vancouver. Member of Advantage, GTMC, ITM and North East Chamber of Commerce.
UK full-time equivalent staff 34 Average length of service 10 years GDS(s) used Amadeus and Galileo.
Technology offering Evolvi, Amadeus e-Travel Management and Hotelzon. Bespoke web booking portal and worldwide tracking tool.
Biggest innovation in 2012 Over the past year, Horncastle has continued to evolve and roll out its competitive worldwide tracking tool.
Agency description Horncastle sources cost-effective, considered options for clients over the phone and via its bespoke online system. Specialised interests include marine and offshore, business and luxury leisure travel.
UK full-time equivalent staff 18 (business travel), 53 (group) Average length of service 10 years GDS(s) used Amadeus
Technology offering Amadeus e-Travel Management, Vibe Corporate, Evolvi (rail), Micros accounting and bespoke reporting. Consolidated invoicing and direct debit collection through in-house tool. Booking Builder, CIBT passport and visa service online, in-house BSP reconciliation tool and in-house credit card reconciliation tool.
Agency description We specialise in providing comprehensive business travel management, combining local expertise and specialist knowledge to deliver a tailor-made solution to our corporate travel clients. We are a leading online travel portal provider with a unique regional partnership approach, providing excellent service and support to our clients, and continually developing new technology to increase operational efficiency.
Number of transactions in 2012 51,000
Transaction breakdown Air 78% Hotel 9% Rail 3% Car 5% Other 5%
Proportion of transactions handled online 3% Client retention rate 90%
Locations and networks Isle of Man, Jersey and Guernsey. Member of Advantage.
HORNCASTLE EXECUTIVE TRAVEL
Hadrian House, Higham Place, Newcastle upon Tyne NE1 8AF 0191 229 2001
www.horncastle.co.uk info@horncastle.co.uk Twitter: @h_castle_travel
47 £13.3m SALES
14 Athol Street, Douglas, Isle of Man IM1 1JA 01624 654655
www.ortg.co.uk/ business
info@ortg.co.uk
UK business travel gross sales 2012 £14m
New business 2012 £1.8m
Key personnel Shane Swift Sales and marketing manager Barry Higgott Operations manager Helen Thielmann Customer relations manager for England and Wales Jenny Barclay Customer relations manager for Scotland
Main industry sectors of clients Marine and offshore, education, engineering, training, law, transport and logistics.
Key personnel Robin Le Page Divisional manager Sheena Le Provost Assistant BT manager Steve Gaudion Senior BT consultant Sally Glover BT branch manager Lynda Andrews BT branch manager
Main industry sectors of clients Government, finance and legal.
Services offered in addition to business travel Conference and incentive travel.
ONLINE REGIONAL TRAVEL GROUP
UK business travel gross sales 2012 £13.3m New business 2012 £1.15m
MAY/JUNE 2013
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