GENERAL INFORMATION
FINANCIAL ASSISTANCE PROGRAM The YMCA Board of Management and staff are committed to making programs available to everyone, regardless of ability to pay. Please pick up a confidential application at the front desk. Funds are made available through generous contributions from friends of the East County Family YMCA.
PROGRAM/CLASS FEES Two fees for each class/program are listed in the brochure. The first fee is the YMCA member price. The second fee is the community participation price. We do prorate classes or programs for the holidays listed in the Holidays section on Page 3.
DISCLAIMER: Class/Program schedules, fees, instructors, policies and procedures are subject to change. The YMCA reserves the right to refuse service to anyone for any reason not prohibited by law.
CREDIT/REFUND POLICY The following applies to all YMCA programs:
The purpose of our credit policy is to allow the YMCA to maintain quality programs and proper class ratios while maintaining flexibility with our members and participants. All requests are subject to director approval and take 3-5 working days for approval.
Refunds
No refunds are given for joiner’s fees, gift certificates, memberships, special interest classes, program deposits, unused program attendance, personal training sessions or Child Watch coupons.
Refunds will only be issued if: • The class/program is cancelled by the YMCA.
• The member/participant is unable to participate for the registered session due to an illness or injury and the YMCA receives a signed doctor’s note within 10 days of illness or injury.
YMCA Credits will only be issued if:
• If you request to cancel your class enrollment 7 or more days prior to the start date of the class (Child Care and Y Active Adult trips require 14 days notification), you will receive a full credit* (you will only receive a credit or transfer for YAA trips if the ticket can be sold to another participant).
Transfers
• If you request to transfer to another class or program enrollment 7 or more days prior to start date of the class you may do so (if space is available) and you will not be subjected to a $5 transfer fee.
• If you request to transfer to another class or program enrollment (if space is available) less than 7 days prior to the start date of the class you will be subjected to a $5 transfer fee.
*
Credits are applicable toward any East County Family YMCA program. Credits are not redeemable for cash. Credits expire 6 months from the date of issue.
CREDITS Credits are applicable toward any East County Family YMCA program. Credits are not redeemable for cash. Credits expire 6 months from
the date of issue.
RETURNED CHECK POLICY There is a $15 charge for each returned check. Memberships are deactivated until payment is received. Use of the YMCA is not
permitted until payments are made current.
INSURANCE Since most YMCA members and participants already have health and accident insurance, the cost of including additional group insurance
is not included in our membership or class rates.
CHILD SAFETY STATEMENT At the YMCA, we place extreme value on children’s emotional well- being and physical safety. We are rigorous in our employee screening and selection process. Interviews, reference checks, fingerprinting, and our Staff Code of Conduct are all proven practices to ensure proper staffing. Once hired, all staff attend an online child abuse training, and our management staff receive additional training in this area. Additionally, policy disallows any contact between children and staff outside of the YMCA.
POLICIES AND GUIDELINES INCLUDE:
• Staff/Child relationships • Staff recruitment, training and supervision • Parent’s Rights and Responsibilities • All YMCA staff are mandated reporters of suspected child abuse and are trained in proper reporting procedures to Child Protective Services
GIFT CARDS Gift cards are available to be used to pay for memberships, class and program fees. Gift cards can be purchased at the front desk. Gift
cards may only be used at the East County Family YMCA.
BE A PART OF OUR GROWING YMCA! Start building your career with the YMCA! The East County YMCA offers career opportunities for professional, full-time and part- time positions. To learn more about career opportunities log on
to
www.ymca.org.
WE RELY ON VOLUNTEERS! Volunteers play an active role at the East County YMCA. They serve on various committees, teach classes, lead caravans, fund-raise, coach sports teams and provide office support. If you are interested in becoming a volunteer, please pick-up a volunteer application at
the front desk.
YMCA CODE OF CONDUCT All individuals using the YMCA facilities are expected to conduct themselves in a manner consistent with the character, welfare, best interests, and policies of the East County Family YMCA. Failure to do so will result in immediate dismissal from the premises and may result in termination of membership privileges.
4 La Mesa 619.464.9622 Santee 619.449.9622 Rancho San Diego 619.462.9622
www.eastcounty.ymca.org
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