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Management fra nchises


NIC Services Group Andy Galloway


Andy has two children and runs his NIC contact cleaning management fra nchise in Scotland, where he is based.


What did you do before franchising and what prompted you to make the change? I spent many years with one of the large banks before joining the family business as fi nancial director. I decided I wanted to look at a new career path and began looking at small-business opportunities.


How long did the sign-up process take? I met with the NIC franchise recruitment team several times; the process took about fi ve months from initial enquiry to starting my training.


What attracted you to this franchise opportunity? One of the main attractions for me was the knowledge and experience of the team at NIC. From the outset I could see that it wasn’t just a ‘cleaning company’; the professionalism of the staff and the services offered was excellent. There was huge potential; with an industry worth more than £8.8billion in the UK, I knew that I would be able to grow a successful business.


What was the initial training and support like? As someone who was completely new to the cleaning and support services industry I found the initial training and support invaluable, as both an induction into the industry and to the NIC business. The head offi ce team have helped me greatly from day one.


What training and support is available ongoing? The ongoing support from my business development manager (BDM) has been vital. They’ve offered help on both growing my business and with the operational side of running my business. The back offi ce admin support is fantastic; NIC handles everything from payroll to invoicing your customers and credit control. This


allows you to use your time effi ciently and concentrate on building relationships with your clients and growing your business.


How was trading in the beginning and how is business today? I was in the fortunate position of inheriting an existing customer base when I joined, which meant I hit the ground running in terms of sales and generating an income. With the support and guidance offered I have been able to build on this and have built up a very successful business.


Any standout moments so far? Winning the tender for a housing association, which was the fi rst tender I had worked on. With the support of my BDM and the head offi ce team we were able to secure the contract, which gave my business a fantastic boost.


How has life changed since you launched your franchise? I enjoy a greater work-life balance now. Although there’s a lot of hard work involved, I have a greater degree of fl exibility. I’m now able to go watch my son play football.


What are your plans for the future? A lot of hard work has gone into making my business a success. I now want to concentrate on building and growing that business further using NIC’s tried-and-tested model and fantastic network support.


Measuring success


"Management is, above all, a pra ctice where art , science, and cra ft meet"


Henry Mintzberg 32


"Leadership is the capacity to tra nslate vision into reality"


Warren Bennis Source: Gallup


147%


Companies that increase their number of talented managers and double the rate of engaged employees


can expect to earn this much more than their competition.


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