Gary Dimond Franchisee Trailblazer
In 2022, Gary Dimond distinguished himself as a trailblazing franchisee for Concept Claim Solutions in Belfast. Embracing the company’s new operating model and vision, Gary made significant strides in the competitive claim management landscape.
Despite facing well-established competitors, he set ambitious goals, aiming for £400,000 in claim settlements and substantial business growth in his first year as a franchisee.
Ellie Cawdell Lifestyle Franchisee
In 2014, Ellie Cawdell assumed leadership of her Puddle Ducks franchise, embarking on a decade-long journey that not only saw her build a thriving business but also established her as a trailblazer within the Puddle Ducks network.
With three children and the prestigious title of Franchisee of the Year 2023, Ellie stands as the shining star of the network.
Demonstrating commitment from the outset, Ellie strategically relocated her family to York to secure a promising territory, aligning seamlessly with Puddle Ducks’ core values.
In 2022, Puddle Ducks introduced Immerse: 360° Franchise Support, a comprehensive framework comprising six key streams, and
Ellie, committed to excellence, excelled across all streams.
Going beyond her comfort zone, Ellie engaged in TV and radio interviews to raise awareness of challenges facing the swimming industry in the UK, contributing not only to Puddle Ducks but also to the wider industry.
She actively supports the complete customer journey, emphasises Aquanatal classes, and participates in charitable initiatives aligning with Puddle Ducks’ brand values.
Ellie’s franchise boasts a perfect 5-star rating in customer reviews, earning accolades in local awards like the York Little Vikings Awards. Internally, Ellie’s meticulous attention to compliance places her at the forefront of the compliance league table, ensuring operational excellence.
Gary’s dedication to the company’s values, coupled with his determination and empathy, impressed everyone.
Gary overcame challenges such as delayed payments and supply chain issues while maintaining a commitment to exceptional service.
Customer feedback highlights Gary’s exceptional qualities, describing him as reliable and empathetic, consistently providing practical assistance. With 18 glowing 5-star Google reviews,
Gary’s outstanding commitment to helping others shines through.
Her recognition as a Finalist for Woman Franchisee of the Year at the 2023 EWIF Awards highlights Ellie’s exceptional contributions to Puddle Ducks and the franchising industry. From a new mum building her business foundations to an acclaimed Franchisee of the Year, Ellie exemplifies excellence.
BUSINESSFRANCHISE.COM 69 05/01/2024 09:17:14
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