Terri & Andrew Vince HSBC Best in Class Multi-Unit Leader
At 22, Terri Collier embarked on her franchise journey. In 2018, she partnered with Andrew Vince, launching Swimtime Surrey. Today, they oversee Swimtime Yorkshire, East Yorkshire, West Yorkshire, and North Yorkshire, with a focus on measured expansion. Their consistent growth and performance are evident in the performance across all their locations.
They have earned a reputation for being reliable by being honest and delivering on their
Fiona Marshall Franchisee Trailblazer
Fiona Marshall became part of Swimtime in July 2019 when she took over Swimtime Home Counties. Her strong dedication to excellence has made her a standout figure. In February 2022, she expanded her portfolio to include Swimtime East Midlands, and in April 2023, she assumed responsibility for Swimtime Northern Ireland.
Fiona doesn’t back down from challenges. She faces them with a positive attitude, seeing every challenge as an opportunity for growth. Her leadership motivates those around her to tackle challenges with enthusiasm, creating a culture where finding solutions is encouraged, and problems become stepping stones to success.
Her franchise isn’t just a business; it’s an important part
of the local community. Through creating jobs, reaching out to the community, and supporting local schools, Fiona has actively sought ways to make a positive impact. Her dedication to customer satisfaction is clear from Trustist scores of 4.7 and 4.5.
Fiona also mentors aspiring franchisees, offering guidance and support. She has fostered a supportive environment where teachers feel valued through an open-door policy. Fiona introduced awards based on positive client feedback and maintains an active WhatsApp group for teacher communication and engagement.
Under Fiona’s leadership, her franchises have achieved significant growth. Her strategic planning, decision-making, and customer-focused approach have increased revenue and market share.
BUSINESSFRANCHISE.COM 63 05/01/2024 09:17:11
To further her skills and promote the importance of swimming, Fiona also enrolled in the NatWest Accelerator programme and advocated for swimming on a Milton Keynes radio show.
promises. They’ve made their operations efficient and profitable, making things easier for everyone involved.
They offer incentives for swim teachers, fostering teamwork and shared rewards. Over 90% of clients opt for monthly plans, ensuring a stable cash flow. High customer satisfaction ratings on Trustist and Google underscore their dedication to client happiness.
Terri and Andrew’s commitment to excellence, strategic expansion, team development, and brand support position them as outstanding leaders within UK franchising.
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108
