Cover Story
employer of choice in my locality. If Care Professionals are supported, valued and invested in, our clients’ care is then in the absolute best of hands.” Speaking of Radfield’s USP, he adds:
“I wanted to be part of something, part of a vision, mission and culture. Radfield had that in buckets-full, thanks to its founders Hannah, a GP, and her brother Alex. They created the franchise on the core tenet of family values after growing up in a residential care home, owned by their parents. Yes, I could have made a decision to set up a care business on my own, independently, but that would have been a very lonely place. And it would have meant doing everything the ‘long way round’ when you don’t have to do that with a great franchise model, the tools and support are all there to grab with both hands and run with. “So, what I value is that sense of belonging, being part of ‘Team Radfield’, that’s the ‘pack’ I run with, that’s my tribe, my people! And the support is there from day one, so the way I would describe it is that all the right, tried and trusted tools are there in your Franchise Partner toolbox. You don’t have to go off and Which? research them, googling to see which are the most recommended tools to put in your toolbox, then go out yourself and buy each one. Your toolbox for success is all there, set up, shiny and ready for you to jump right in and use.”
Royal recognition and 2:1 support ratio At Radfield, there is a sector-leading 2:1 ratio of Franchise Partners to business support team, and support and training covers: care compliance, finance, information technology, human resources, marketing and business development. There has been royal recognition for the franchisee onboarding process too, with the company acheiving the Princess Royal Training Award for its Radfield Runway programme – the only home care franchisor to have received this prestigious accolade to date for its onboarding training for business owners. The programme has generated
14
“All you need to know is provided by Radfield ... You can breathe easy knowing everything is there to support you and your journey”
a topflight experience for its Franchise Partners to start their business on a strong footing and to create a stronghold for success in their territory. Ed confirms: “For me practically,
having an IT system in place really took the pain out of everything, I didn’t have to do the research myself to see what would be the right fit, it was there in place from day one, and I could get trained, jump straight in and use it. Having finance support meant I had practical help running payroll and that’s the rule ‘101’ of business to pay your people on time and correctly. Having HR support meant any question, no matter how little it might be, the answers were there for me.
“Working in care, it’s people’s lives
we’re talking about, understandably that means quality, compliance and standards are incredibly important. There is all the support there from Radfield to educate you on the care sector and the frameworks you need to know about as a business owner. You can breathe easy knowing everything is there to support you and your journey.” Peer support from fellow Franchise
Partners is actively encouraged and fostered in the early days of the franchise journey too with regular webinars, face-to-face forums, workshops and topic-specific surgery sessions, all arranged and facilitated by National Office.
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108
