NEWS ROUND-UP SAR opens up Exquisite to all passengers
Schiphol Airport Retail (SAR), a subsidiary of Schiphol Group and Gebr. Heinemann, has expressed its pride following the recent unveiling of its renovated Exquisite Shop at Amsterdam Airport Schiphol Airport (AMS). The company had been undertaking an
ambitious design upgrade of the 136sq m retail space, which stocks wines, spirits
and cigars since October 2018. The store itself has been trading under the Exquisite branding since 2014. Simon Asmus, Managing Director, SAR
told TRBusiness during the official unveiling in April. “I am totally proud of what we have achieved here. It is not only reflecting back in sales figures, but in personal feedback from customers.” While numbers have been positive, it is
the personal feedback which ‘makes the heart beat faster’, according to Asmus. Opening up the shop to all customers
Facial rec. payments begin at Duty Zero in Hong Kong
CDF-Lagardère has partnered with Alipay and Airport Authority Hong Kong to launch facial recognition payments in the Duty Zero by cdf by liquor and tobacco stores at Hong Kong International Airport. Facial recognition (Dragonfly POS device)
was officially introduced at HKIA on 12 April. Duty Zero by cdf was the first Hong Kong merchant to launch the concept. It is also the first collaboration between CDFG and Alibaba in an overseas market. The purpose of the technology is
to enable Chinese tourists to make payment through facial recognition technology to enhance the consumer shopping experience. Placed next to the checkout, the
Dragonfly POS device is the size of an iPad. Customers must input their phone number and then face the camera. The facial recognition process will then complete the transaction in just a few seconds. Allaying fears over security, CDF-
Lagardère said the technology was safer and more reliable than fingerprints.
with a passion for spirits and not just high spenders, was a risk worth taking. Asmus said: “We were hoping non-connoisseurs purchase, but we knew that if we opened up the shop which was highly luxury, there was a chance we could lose our existing customers. “Losing these customers, would have
had a negative impact because it’s a collector’s and passion-driven outlet.” He added: “Thankfully, the luxury
customers have still felt the privacy and care and the other customers have not felt disadvantaged. There is no hierarchy which is what I am very proud of.” In terms of latest purchasing trends,
he commented: “The biggest growing category within the whisky segment is Chinese and Japanese whiskies. They are the growth drivers.”
NPD TR & ForwardKeys join forces
ForwardKeys has joined forces with NPD Travel Retail
(formerly Counter
Intelligence Retail) to unveil the Traveller Statistics service. The platform, developed by NPD Travel
Retail in partnership with ForwardKeys, releases global scheduled air traffic data to give users access to passenger and nationality volume and trend insight at 550 leading airports. TRBusiness was the exclusive travel retail
media at the first NPD Travel Retail Liquor Conference held last month in London. The event doubled as the launchpad for the partnership with ForwardKeys. Information on pax nationalities at
airports during specific times of the day at chosen terminals is accessible via interactive online dashboards as part of the service. It has been designed to enable subscribers to better target their retail investments and
make shrewder commercial decisions by pinpointing the largest and fastest growing airports and terminals to maximise return on investment. In turn, the tool can help users adapt to
constantly shifting nationality trends to increase business growth in the future. Garry Stasiulevicuis, President, NPD
Travel Retail said: “By partnering with ForwardKeys, we are truly utilising the best data sources available in the market.”
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