largest bank in Thailand. The bank had previously attempted to implement the TCB high-end mainframe-based retail offering from Temenos, and before that the DNA offering from Open Solutions (now part of Fiserv). This wasn’t a particularly well kept secret, although FIS declined to announce it at the time. Understandably, the bank cited the track-record of FIS in Thailand as a factor in the selection, as it now went for a tried and tested solution after the two previous failures. Also in Thailand, in 2014, Tisco Bank took the hosted
Profile to replace its decade-old core banking system, Oracle FSS’s Flexcube. ‘It’s a growing bank, and it needed a platform that could scale for its growth and meet its strategic demands,’ said Brian Birt, managing director, ASEAN, Japan and Korea at FIS. The new system would primarily support deposits at Tisco, which had $10 billion in assets, with the lending supported by the FinnOne system from Indian vendor, Nucleus Software. ‘They have given us a list of the applications necessary to run the bank, but right now, it’s deposits only,’ said Birt. An assessment and business requirements definition stage was underway by May 2014, which would yield a more comprehensive project plan, including the roll-out timescales, he added. Birt suggested that the hosted model was one that a lot of banks in the country were leaning towards. ‘A lot of banks are embracing cloud technology and processes. In Asia, it is starting to catch on, and we have had many discussions with our clients about the pros and cons of that approach,’ he remarked.
In the first half of 2013, FIS scored a major coup with
Profile at UK-based Sainsbury’s Bank, with FIS selected as its technology partner for its retail banking operations. A hosted facility housing Profile on a Unix platform, as well as the Touchpoint front-end and FIS’s credit card processing platform, was planned to support the bank’s deposits, savings, loans, mortgages and credit card accounts, across back office and telephone, internet and mobile delivery channels. There was a full evaluation, including RFP process, shortlisting and site visits, spanning over a year, said FIS’s international EVP, Mark Davey. There was then a pre-sales period of around six months for tasks such as scoping and migration planning, ahead of contract signing. The evaluation team favoured ‘the less complex nature of the FIS solution’, said a spokesperson from the bank. It was felt to reduce implementation risk whilst keeping up the quality of products, systems and service, she added. Davey felt FIS’s ‘company credentials’ including its expertise in hosting (historically a major part of its business in its domestic US market, as mentioned) and size, were probably the most important factors in the selection. Davey claimed Profile was already compliant with UK
market regulations, through users such as ING Direct. He believed this, however, to be the UK’s first fully hosted contract, across both IT and applications. FIS planned to use a mix of its own existing data centres and third party ones in the UK. The schedule for a phased migration from the systems of Lloyds Bank was set for 42 months, with J Sainsbury also acquiring Lloyds’ current 50 per cent shareholding in Sainsbury’s Bank. While the migration schedule was a long one, Davey said both parties would look at whether there were ways to accelerate this. It would be in part determined by Sainsbury’s Bank’s business priorities and having the right hand-off from Lloyds, he said. He pointed out that Sainsbury’s had ‘the best loyalty brand in the industry’ with Nectar, and 23 million transactions per week via its stores. Sainsbury’s publicly stated strategy was to grow sales and profits from complementary new business channels, including banking, by leveraging the Sainsbury’s brand. However, Sainsbury’s seemed to hit a stumbling block in 2014 when, on January 7th
, its entire banking network went
down for several hours, leaving customers unable to use their cards and access savings accounts. It was unclear as to what caused the crash, but a spokesperson for Sainsbury’s Bank stated that the Lloyds Banking Group would continue to deliver banking services until the transition to the new system, implying that the problem lay with the technology provided by Lloyds, rather than with FIS.
FIS also went public on its plans to offer Profile to mid-
tier Polish banks on a Software-as-a-Service (SaaS) basis. Partnering with Krajowa Izba Rozliczeniowa (KIR), the Polish national switch, which was set to provide the server infrastructure and network connectivity for the system to operate on, FIS had apparently attracted interest from existing onsite Profile customers. There were six banks in Poland still running the system onsite, with Alior Bank and Bank BPH among them. Poland had been chosen for this type of service due to the
solution’s established presence in the country. This meant the customisation and adaptation to local market requirements had already been completed. However, Ian Benn, COO, EMEA at FIS, confirmed there was also the possibility for expansion to other countries. Also in 2013, Profile gained two new takers in India. One of
these was Bharatiya Mahila Bank, the country’s first public sector bank catering exclusively for women. It commenced operations in Q3 2013. The bank opted for a hosted ‘pay per use’ model. Infosys, Polaris and TCS also bid for this deal. The selection took place in summer 2013, led by SBI Capital Markets, the advisor to the Government of India for setting up the new bank.
Universal Banking Systems Market Report |
www.ibsintelligence.com
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