Harland also added a clutch of nine credit union users for the Ultradata system during the year, three in-house and the rest outsourced.


An addition in the US was National Bank of Kansas City


in 2007 to replace Jack Henry’s Core Director. The selection process had commenced early the previous year and pitted Harland against five other US providers of outsourced core processing, including Jack Henry and Metavante. Ultimately, it was the strong technology of Phoenix which impressed the selection team: ‘The Phoenix system is written in a current, non-Cobol programming language and uses a relational database. It is easier to modify,’ said Eric Garretson, SVP and CFO of the bank. The platform’s XML interface capability also ensured tighter integration. ‘We already used [Harland’s] Laserpro and Depositpro, which can now better tie into the core. We also have many other third party systems to integrate,’ he noted. The Phoenix system also combined strong functionality and ease of use, with Garretson’s team also impressed with the Microsoft-like ‘look and feel’ of the platform. Interestingly, the solution’s relatively small customer base was seen as an advantage by Garretson’s team. ‘We are a progressive bank in terms of business lines and technology. We invest in infrastructure and systems to increase efficiency and better serve our customers. We like being a big fish in a small pond. We are a flagship bank for Harland. We can push Harland and Harland can push us to be better.’ The conversion was originally planned to take four months but the bank felt it would now take at least six to get everything right. Nonetheless, little customisation overall of the Phoenix system was required, with just some fairly standard changes. In June 2007, the system successfully went live with a ‘big bang’ cutover. All of the bank’s original objectives were met, with the greatest impact of the conversion being the increase in efficiency throughout. It was now able to easily export general ledger and bank account activity directly into Microsoft Excel, which made the reconciliation process more efficient. Additionally, the open architecture of the Phoenix system allowed it to easily interface other applications to post general ledger and bank account transactions with little to no user intervention. Extraction of raw data directly from the core also improved dramatically. It is very easy to extract fields for ad hoc reporting quickly, said Garretson. Beyond the US, the ITS and Data Action relationships


were retained and both companies gained deals in the twelve months or so after the arrival of Harland, with ITS also gaining success within Kuwait Finance House during 2005. The bank was awarded an Islamic banking licence in Malaysia and took Phoenix for this. In fact, there was a connection as ITS is owned by Kuwait Finance House. There was also a deal


78


from the Cooperative and Agricultural Credit Bank in Yemen and additional business with Commercial Bank of Dubai. However, at home, Kuwait Finance House went with another Kuwait supplier, Path Solutions, and its iMAL Islamic banking solution in early 2005. Path already listed Kuwait Finance House subsidiary, Gulf Finance House, among its users. Path’s executive vice president, Naji Moukadam, said ITS with Phoenix and I-flex with Flexcube were among the competitors. In Australia, Data Action gained a handful of credit unions


as takers during 2005. Ironically, the main competitor in Australia was Ultradata which, via a distant sequence of events, sold a derivative of Harland’s Ultradata system. The wins took Data Action to around 24 customers, said Harland’s vice president for international business development, Charles Savage. Competition emerged during 2008, in the form of Rubik Financial, which selected Temenos’ T24 to underpin an outsource service in the country, with Maleny and District Community Credit Union signing as the first taker early the following year. Data Action appeared to lose one customer during 2010 with the merger of two credit unions, Australian Central and Savings & Loans. The combined entity opted for the former’s Fiserv platform rather than the latter’s Phoenix. The efforts of the two distributors were alongside


Harland’s direct activities in the US and some work in the Caribbean. Shivdasani said the company was willing to have other distributors, including in Europe, if it could find the right partners. As with ITS and Data Action, Harland would be looking for them to be self-sufficient, taking the source code and tailoring the system for their territories, then providing front line implementation services, support, sales and training. Harland passed enhancements to its partners and they passed their own relevant enhancements back, he added. By the end of 2005, discussions were under way with


ITS and Data Action on a couple of fronts. First, this was to see if other Harland components might be offered. Second, with ITS, there were discussions about the Kuwait company sub-licensing its version of Phoenix to other partners. The main areas of focus, said Savage, would be South-East Asia, starting with Malaysia (with the foothold gained at Kuwait Finance House) and Africa. In the latter, a partner was lined up in Nigeria via ITS (which would, of course, bring Phoenix back into CSA’s backyard). The Kuwait Finance House project took three months, said ITS banking marketing and product development manager, Haitham Abdou, and there was not too much coding due to the parameterised nature of the Phoenix system. ITS was involved in a couple of bids in Malaysia at this time and also planned to target countries such as Indonesia, Brunei and Singapore, particularly where there was an Islamic banking requirement.


Universal Banking Systems Market Report | www.ibsintelligence.com


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