From being a busy but US-specific supplier, Open Solutions edged onto the international stage, in a rather stop-start manner. In Canada, it enjoyed the largest market share (around 40 per cent) but had the challenge to smoothly manage the Fincentric users. This supplier brought a few non-North American takers but these were gained a fair while earlier. Indeed, TCBS/DNA was not an obvious route, not least because – unlike in Canada – it had not been tailored for their markets. The ability of Open Solutions’ US- derived software to cope with the rest of the world remained largely unproven, albeit with the supplier adamant that its software had the flexibility to adapt readily. There was progress in Vietnam, while Open Solutions also still had designs on Latin America. The international strategy seemed
to be less ‘scatter-gun’ than before, with more focus on fewer markets in Open Solutions’ last year or so as an independent company. With the arrival of Fiserv, DNA might benefit on the international stage from the non-US presence of the larger parent and, here at least, there is an easier fit with Fiserv’s existing product set than at home. However, Fiserv itself is fairly US-centric and it has the DNA/Acumen strategy to focus on, so the extent to which DNA will be pushed beyond North America in the future remains unclear.
