within FIS’s moves to integrate its own systems and its Service Oriented Architecture (SOA) claims. Profile/Xpress was launched in 2000. It was described


as a ‘transactional customer management system’. From the outset, Profile/Xpress supported multiple delivery channels and included an XML gateway and load balancing facilities. At the centre was a ‘universal customer database’. The middleware was intended to handle customer authentication


Functionality


Profile covers all main generic areas needed by a tier three or four bank to support its retail banking. There is limited treasury support and, while it caters to SMEs, it does not span broad corporate banking, so there is no support for trade finance, for instance. The system was multi-currency, multi-branch and multi-


lingual from an early stage, despite its US roots. At its centre is the Customer Information System, which includes the ability to define relationships. It covers loan processing, deposits, passbooks, debit cards, ATM links, and there is a general ledger. Profile/ODBC is the database driver; Profile/FMS (Financial Management System) is a multi-company, multi- currency, cost centre-based accounting system. A common component on the front-end has been a loan


origination offering, derived from the acquisition of Corporate Solutions International. There is a Profile Product Factory to configured products with tables and parameters with embedded rules engine. There is support for deposit and loan processing with rate and fee configuration, transactional products and cheque accounts, term and certificate accounts, retirement plans support including health savings accounts, sweep management as well as traditional savings products, both statement and passbook. There is support for domestic, SEPA and foreign payments.


Card management is integrated to the customer and account level. Support for loan products includes revolving loans and lines, term accounts, mortgages, installment loans plus business focused products such as commitments, convertible loans, construction loans and participations. Accounting/ financial management includes general ledger, cost centre accounting, nostro and vostro accounting, accounts payable, fixed assets, and budgeting. There is a personal financial management module, plus real-time account opening and funding. Treasury functionality spans FX (spot and forward), MM,


Swift message generation. Swaps and trade finance are via FIS’s AllProfits. For channels, FIS Touchpoint provides integrated channel support, including call centres, direct sales, tellers, loan origination, internet banking, and voice response. FIS Xpress Enterprise Services provides support for integration of multiple front-end systems to back-end core banking systems. There is also Profile Real-Time Reporting and Default Manager. Touchpoint was derived from the acquisition of WebTone in


2003. It was decided that Touchpoint would be the common front-end to FIS’s core systems, combined with the H&S- derived internet banking solution. A conversion of Touchpoint from C++, Oracle and Tuxedo to J2EE was completed in 2006. The first recruit of Touchpoint combined with one of the Fidelity back office systems, Systematics running on a service bureau basis, was Connecticut-based Webster Bank. While Webster uses the old Systematics, it is an interesting study as it is probably the best example of FIS’s overall architecture in practice, with Xpress as the integration layer and Touchpoint for channel support. Profile previously had its own delivery layer, dubbed Profile for Windows, but this was replaced by Touchpoint, with the latter positioned as the upgrade path.


FIS added another component to its suite when in April 2012 it bought US-based Memento, with solutions for risk, fraud (particularly employee fraud) and anti-money laundering (AML). It also added risk and compliance services firm, ICS Risk Advisors, at around the same time. As stated, this smaller type of acquisition, adding skills and/or products, is now apparently the way forward for the company. In December 2016, FIS launched a FinTech network called


the FIS HiPo Network which comprises of six start-ups. The network is a part of the company’s strategy to bring new innovations to the financial services industry in an efficient and practical way.


Universal Banking Systems Market Report | www.ibsintelligence.com 93


and security, and provide facilities for customer-centric alerts, account aggregation services, and customer correspondence management. Sanchez started to build applications on top of Xpress, of which the first was Profile/WebClient, a thin client- based internet banking front-end which supported customer services.


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