for teller capture and DNAvoice for telephone banking. The bank also used third party products which would be directly interfaced to the new platform including Verafin, for BSA compliance and fraud monitoring, Harland Financial Solutions’ LaserPro product,for loan documentation, and Intuit, for online banking.


Fiserv continued to gain sales of DNA during the rest of 2013, most moving from Acumen and other Fiserv platforms. According to the vendor’s full year results, Fiserv gained 31 takers for DNA in the year. Among these were Community Bank of Wheaton/Glen Ellyn; Evansville Teachers Federal Credit Union in Indiana; Maine-based First Federal Savings & Loan; MidFlorida Credit Union; Navigant Credit Union; Texas- based Randolph-Brooks Federal Credit Union; and Michigan- based Wildfire Credit Union. COCC, a client-owned banking software provider based in Connecticut, signed Workers’ Credit Union in Massachusetts for its outsourced core offering, Insight, which is a white-labelled version of DNA. This didn’t look far off what Open Solutions had been doing under its own steam (albeit, of course, without captive user bases to sell into and with no known additional non-US gains). It was clear that Acumen had basically been sunsetted. In mid-2013, Fiserv had more or less confirmed this, with all of the existing customers, as well those mid-implementation, moving to new systems. DNA was expected to take over as the vendor’s flagship offering for the credit union market. Fiserv told IBS at the time that there was no end-date for Acumen as yet and that ‘we are working with each credit union on transition to the Fiserv product best suited to them’. The aforementioned Navigant Credit Union and Midflorida Credit Union were among the first Acumen customers to commit to DNA following this announcement. The former was a year into its Acumen implementation when Fiserv decided to withdraw the system, and issued a new RFP and amended its existing contract with the vendor. Navigant CU had shortlisted DNA as part of its original selection process in early 2012, but selected Acumen due to concerns about Open Solutions’ financial situation. The plans to move Acumen’s front-end components onto DNA would still go ahead, according to the vendor. Not all of the Acumen customers have gone for DNA.


TruStone Financial FCU ditched Acumen less than two years after the deployment, and went with the Episys offering of Jack Henry’s Symitar division (which, as mentioned, had previously been evaluated). The user looked this time at a move to DNA but felt Episys was a better fit. It cut over in June 2014. A number of others have followed. 2015 saw Fiserv continue to onboard credit unions in


its core market of North America The year saw DNA being choosen to replace a number of legacy core systems. Telhio Credit Union replaced its legacy system UltraData and Canada based Williams Lake and District Credit Union replaced


Acumen core banking system with DNA beint two of the examples. Fiserv also won a number of DNA implementation deals notably at Utah Community Credit Union, and Georgia’s Own Community Union.


In December 2016, Fiserv acquired Atlanta-based Online Banking Solutions (OBS) for their cash management solutions to expand Fiserv’s commercial banking suite with advanced cash management and digital business banking capabilities. OBS products are also integrated across a number of Fiserv solutions and their core processing platform. The year also had a number of new client wins for Fiserv as usual in the community banks. The wins came at Canada based North Peace Savings and Credit Union, Bulkley Valley Credit Union, Spurce Credit Union all of whom were assisted by Fiserv partner Celero.In the United States Gate City Bank (based in North Dakota) and United Nations Federal Credit Union (New York) selected Fiserv’s DNA to replace its existing legacy systems. Vibrant Credit Union was another win for Fiserv.


Fiserv signed on five new clients worth more almost $5


billion to its DNA core processing platform, as well as several other integrated surrounding systems in 2017. The five new clients include Community First Credit Union which selected DNA for its “advanced technology, open architecture and automation of manual tasks”, along with the Architect digital banking platform from the same vendor. Phoenix-based OneAZ Credit Union, which has $2 billion


in assets, was the other client which has selected DNA and is in the process of migrating the system across. OneAZ CU also selected additional integrated solutions from Fiserv to” simplify operations and vendor relationships, and better service retail and commercial loans with a single platform”. Syracuse, NY-based Empower Federal Credit Union ($1.65 billion in assets), wanted “a platform that could power its growth strategy”. Also important to the CU, according to Fiserv, was having “the member-centricity DNA allows”, as well as streamlining processes to build its member base. Las Vegas-based


Clark County Credit Union ($700


million in assets) “sought to evolve its technology to support a marketplace differentiation strategy”. DNA will provide members with “faster access to information and enhanced mortgage and business lending offerings”, and will help Clark County “manage its engagement and relationships with each member” as the credit union grows. San Jose-based Alliance Credit Union ($430 million in


assets) needed “a flexible and open system to simplify internal development, minimise manual customisation and enable the delivery of innovative products to serve its tech-savvy members”. Other factors leading to the credit union’s choice of DNA included the ability to run in a virtual environment, reduce hardware costs and fit into its existing infrastructure.


Universal Banking Systems Market Report | www.ibsintelligence.com 123


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