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50 LEADING TMCs


2 CWT


Maple House, High Street, Potters Bar, EN6 5RF • 020 3353 0000 carlsonwagonlit.com CWTUKSales@carlsonwagonlit.co.uk Twitter: @my_CWT


UK BUSINESS TRAVEL GROSS SALES 2018 £1,260m


KEY PEOPLE Vinny Atwal Senior director global supplier management Warwick Brown Business development director RoomIt Rob Coomer Senior director of programme management Jo Hillman Senior director sales Paul Stoddart Managing director meetings & events


MAIN INDUSTRY SECTORS OF CLIENTS Financial, energy, professional services, technology, media, manufacturing, legal, pharmaceutical and telecommunications.


SERVICES OFFERED IN ADDITION TO BUSINESS TRAVEL Strategic meetings management, live events, venue finding and group travel, consultancy services, including benchmarking, supplier negotiations, ground transportation, payment and expense management, and policy and compliance.


LOCATIONS AND NETWORKS London, Birmingham, Edinburgh, Glasgow, Preston, Warrington, Potters Bar. CWT operates in 145 countries. GTMC.


UK FULL-TIME EQUIVALENT STAFF 1,075 AVERAGE LENGTH OF SERVICE 10.1 years AVERAGE INDUSTRY EXPERIENCE 15.1 years


GDS AND TECHNOLOGY Amadeus, Sabre, Galileo. myCWT – an employee-facing mobile and desktop tool for air and hotel bookings, itinerary management with delay/cancellation notifications, check-in on over 250 airlines, incident/medical alerts, profile updates, arranger booking/trip management on behalf of travellers, CWT Travel Consolidator platform combining air, hotel, and ground transport with TMC, credit card and HR data, CWT AnalytIQs real-time data and benchmarking; AnswerIQ data insight, reporting and visualisation tool. Traveller tracking, reporting and security alerts, fare predictor tool, pre- and post-ticketing price optimisation, Hotel Intel review system.


BIGGEST INNOVATION IN 2018 CWT AnswerIQ is CWT’s AI-powered business intelligence tool. By putting internet- style search with drill-down capabilities on top of CWT’s data lake, CWT AnswerIQ allows clients to access all the data about their own travel programmes. The tool provides visibility over three years’ worth of data.


SALES: £1,260m


3 FCM TRAVEL SOLUTIONS


6th Floor, CI Tower, St George’s Square, New Malden KT3 4TE • 0800 082 1635 fcmtravel.com • salesuk@fcmtravel.co.uk Twitter: @FCM_UK


UK BUSINESS TRAVEL GROSS SALES 2018 £823.8m NEW BUSINESS 2018 £181m


KEY PEOPLE Steve Norris Corporate managing director EMEA, Flight Centre Travel Group Marcus Eklund Global general manager, FCM Travel Solutions Graham Ross UK general manager, FCM Travel Solutions Andy Hegley UK general manager, Corporate Traveller Frits de Kok Chief marketing officer EMEA, Flight Centre Travel Group


MAIN INDUSTRY SECTORS OF CLIENTS Engineering, manufacturing, media, finance, pharmaceutical, retail, professional services, technology/IT, charity/NFP, legal and insurance, energy sector.


SERVICES OFFERED IN ADDITION TO BUSINESS TRAVEL Conference, meetings, strategic event management & incentive travel services, travel health consultancy, medical and vaccination advice, visa and immigration services (FCM Travel Essentials).


NUMBER OF TRANSACTIONS IN 2018 2,140,889


TRANSACTIONS HANDLED ONLINE 46% Air 35% • Hotel 29% • Rail 32% • Car 1.5% • MICE 0% • Other 2.5%


LOCATIONS AND NETWORKS Aberdeen, Birmingham, Bristol, Cambridge, Crawley, Edinburgh, Glasgow, Hull, Leeds, Liverpool, London, Loughborough, Manchester, New Malden, Newcastle, Oxford and Woking. Wholly-owned equity offices or partner agreements in 96 countries. GTMC.


UK FULL-TIME EQUIVALENT STAFF 843 AVERAGE LENGTH OF SERVICE 9 years AVERAGE INDUSTRY EXPERIENCE 14 years


GDS AND TECHNOLOGY Amadeus, Sabre. FCM Connect – suite of advanced travel technology solutions accessed via HUB single sign-on gateway. Seeqa online booking solution (aggregates GDS, non-GDS and FCM’s proprietary content), Sam Smart Assistant for Mobile.


BIGGEST INNOVATION IN 2018 4th Dimension (4D), a non-biased consulting service providing outsourced, project- based, high-level analytics, research and solutions to drive efficiency and smarter procurement. 4D projects include contract/RFP benchmarking, hotel programme and technology sourcing, TMC cost evaluation, air programme diagnostics.


SALES: £823.8m


94


MAY/JUNE


2019


buyingbusinesstravel.com


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