search.noResults

search.searching

dataCollection.invalidEmail
note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
CONTENTS


Keep your finger on the pulse by signing up to regular BBT e-newsletters: buyingbusinesstravel.com/newsletter


REGULARS


IN FOCUS 4SIGHT


Loud & Clear Life on the Other Side


INFORM News Updates


Movers & Shakers The Bigger Picture


INTEL Report Back Databank


INSPIRE Buyer’s Guide Mystery Buyer Interviews


Save the Date


OPINION Westminster Watch Ask the Experts


According to Amon


TRAVEL Reviews


COMMENT Talk Back


Guest Column


Adrian Parkes, GTMC Stephanie Smook, ACTE Ian Skuse, Blake Morgan Scott Davies, ITM


4 MAY/JUNE 2019


09 10 12


14 31


32


34 36


40 42 44 50


52 54 56


140


143 145 146 147 149 150


FEATURES


58 Artificial intelligence There’s too much hype about AI; the truth


is it has much to offer this industry


66 Generation Z Move over millennials... buyers need to prepare for


Generation Z arriving en masse in the workforce


72 Mental health Practical steps travel


managers can take to mitigate the pressures associated with business travel


44


76 NDC The latest 19.2


version could boost


adoption thanks to its “servicing” feature


80 BBT Roundtable College and university students share their views


of business travel at the first BBT Roundtable 87 COVER STORY 50 Leading TMCs


BBT’s annual list of the top TMCs that head up the business travel industry in the UK today


128 Rail booking As the Rail Delivery Group publishes its proposals


and in anticipation of the Williams Review report, we ask: what do industry insiders really want?


136 Regional airports The UK’s regional airports are expanding and


providing alternative hubs for business travel buyingbusinesstravel.com ROUNDTABLE


72


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104  |  Page 105  |  Page 106  |  Page 107  |  Page 108  |  Page 109  |  Page 110  |  Page 111  |  Page 112  |  Page 113  |  Page 114  |  Page 115  |  Page 116  |  Page 117  |  Page 118  |  Page 119  |  Page 120  |  Page 121  |  Page 122  |  Page 123  |  Page 124  |  Page 125  |  Page 126  |  Page 127  |  Page 128  |  Page 129  |  Page 130  |  Page 131  |  Page 132  |  Page 133  |  Page 134  |  Page 135  |  Page 136  |  Page 137  |  Page 138  |  Page 139  |  Page 140  |  Page 141  |  Page 142  |  Page 143  |  Page 144  |  Page 145  |  Page 146  |  Page 147  |  Page 148  |  Page 149  |  Page 150  |  Page 151  |  Page 152