l


Te third is designed to protect customers from gambling risks of intensive play and problem gambling.


l


Te decree project has also stated there must be a provision for customers to maintain the rights to track their gambling spend and activity and to allow them to self-exclude from all gambling businesses. Operators must comply with a ‘safety first’ approach and not endorse a customer to spend more money.


l


Te Spanish government wants to limit the amount of time and money gamblers spend on online betting and gambling platforms by setting limits before they play.


l


Te main points outlined in the policy include: l


Casino players would have to set their


maximum spending amount during each session, which is at least 24 hours.


Sports betting players will have to set their betting limits before they place a wager and activate their accounts. Two back-to-back sessions would carry warning messages for the players. Tis would flash up if the player starts gambling within one hour after the end of the previous session.


Operators will be required to send customer reports after each online session detailing their spending and time-spent gambling to determine high risk gamblers.


Gambling websites and mobile apps have to include a link with information about safer gambling on their home screen or main menu under the name ‘juego más seguro.’


l


l


Players deemed high risk won’t be able to wager with a credit card or be offered any bonus type incentives.


l


Young customers cannot be treated as VIP players and must be further targeted with gambling risk messages.


l


A shared self-exclusion registry will be operated across the 17 autonomous communities. Te DGOJ was given approval to re-engineer the RGIAJ player registry system, which will come under the management of the DGOJ. Te minimum self-exclusion period is six months.


All operators will need to provide a dedicated helpline with staff trained to gambling authority (DGOJ) standards.


WIRE / PULSE / INSIGHT / REPORTS P51


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