Reports SPAIN MARKET REPORT
A survey in 2019 estimated 670,000 Spanish between the ages of 15 and 64 have, or are at risk of, gambling problems whilst 6.7 per cent of the population between 15 and 64 had gambled online which had doubled since the previous survey in 2017 when the figure was 3.5 per cent.
considered an intensive gambler if they accumulate a net loss of €600 over three consecutive weeks or €200 for those under aged 25 years.
High-risk players will be banned from using credit cards to gamble whilst operators will have to send a message of warning to at-risk players and a monthly summary of their gaming activity.
Operators cannot send out promotional material to players in this category or be able to include such players in VIP programmes. Promotional material cannot be sent to those aged 18 to 25 if they have not previously interacted with gambling sites.
Websites must have a ‘Safer Game’ visible link on the home page and details about the prohibition of play for minors, power of self- exclusion, deposit limit information, etc.
Additional rules include: l
Configurations of time and net spend limits must be entered by players before they begin to play and cannot be altered.
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Players must input the limits each time they play. It also gives players the opportunity to temporarily restrict access to future sessions if the upcoming session ends as a result of reaching either of the determined limits.
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Any back-to-back session which is started within 60 minutes of closing the previous session must be accompanied by a different message from the operator to explain the short amount of time lapse between the last session.
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Casino players must also receive at least one message every 30 minutes containing objective information regarding their playing behaviour such as time played, amount wagered or net loss.
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Tere is also a ban on ‘losses disguised as wins’ and messages such as “you were close” are prohibited.
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Customers must set a maximum loss limit for the following 24 hours of betting activity before placing a wager.
l Once the maximum loss limit has been P60 WIRE / PULSE / INSIGHT / REPORTS
reached players cannot modify their limit until 24 hours have gone by.
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Operators must provide a monthly summary of play available to each customer such as the number of times they visited the site, deposits made, account history and balance history.
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Players will be considered ‘intensive players’ if they reach at least 50 per cent of the maximum daily or weekly loss limits in three consecutive time periods. Players under 25 will be considered intensive if they reach 25 per cent of the maximum limits in two consecutive time periods.
OTHER CHANGES
Meanwhile the online lottery sector hasn’t escaped the restrictions and the DGOJ published a draft resolution targeting the sector looking to introduce age verification procedures via a national database to confirm that players are of legal age (18) whilst also advising those on exclusion lists that they cannot buy lottery tickets.
Lottery websites will require an official seal to prove the site is authentic and third-party marketing partners will need to follow the same rules.
Te new regulations are designed to safeguard players and protect the young and vulnerable from potential problem gambling issues. Te DGOJ ran a consultation period for feedback until March.
Te lottery is big business in Spain and is responsible for about half of the gambling market revenues. Te two primary lottery operators SELAE and ONCE saw a total of €4.3bn in GGR last year with around €11bn in sales.
A survey in 2019 estimated 670,000 Spanish between the ages of 15 and 64 have, or are at risk of, gambling problems whilst 6.7 per cent of the population between 15 and 64 had gambled online which had doubled since the previous survey in 2017 when the figure was 3.5 per cent.
A study on youngsters gambling online, Jovenes a Jugar, conducted in 2019 by the Centro Reina Sofia showed one in four adolescents said they had gambled in a year whilst 13 per cent of these had spent more than €30 in that year.
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