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but seasonal peaks will only add to the pressures retailers are facing. Ignoring the opportunities that automation provides and not making better use of existing warehouse systems limits your ability to flex around operational fluctuations. To manage increasingly complex operations effectively in today’s uncertain times, retailers need smart end-to- end systems that integrate software and machinery and provide accurate, real-time data to support agile decision making.
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Multichannel selling With over half of global eCommerce sales occurring
on marketplaces, it is not surprising that brands are trying to establish a presence in these channels. But as well as opportunity, marketplaces present huge challenges too, with strict performance metrics driving the need for seamless fulfilment processes. Failure to adhere to these can result in hefty fines and even termination of the opportunity to sell via that channel. This is why software needs to be front and centre of your warehouse, integrated with each and every process. Software that optimises your throughput across
picking, packing, labelling and despatch, and integrates with multiple carriers and marketplaces, enables you to meet your service level commitments.
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Return to sender Returns policies are a major brand trust factor. Make it easy for
consumers to return goods, and you encourage them to buy. For many customers, returns are now considered part of the buying experience. The downside for retailers is that reverse logistics can be complicated and expensive. Retailers need to understand what is being returned before it reaches the warehouse to allocate resource and process the return efficiently. Using an established software solution that provides visibility across the returns management process streamlines the operation and cuts costs, making it possible for retailers to offer customer-friendly return policies.
Understanding the friction within your order fulfilment process Order fulfilment
is complex, encompassing everything from point of sale to delivery to the end
customer. Supply chains that incur delays, stoppages, blind spots, manual errors or data silos, will have a level of friction which prevents businesses from being agile and able to match the needs of the customer. Removing barriers to growth through automating workf lows and effective system integration can drive efficiency gains, reduces mistakes, and ultimately enhance sales opportunities.
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Keeping up with the pace of change For the eCommerce retailers looking to stay ahead of the
curve there inevitably will always be a new operational model to consider to tackle changing consumer demand. Already we are seeing the acceleration of dropship programs to provide customers with access to stock outside of the standard stores and warehouses. Likewise, the introduction of micro-fulfilment is likely to be the ‘next big thing’ for retailers. With each challenge comes an opportunity and the successful etailers will be those that take the holistic view of operations across both physical and digital automation to determine where efficiencies can be made.
When you are looking for the very best in operations
people at all levels, be sure to make us your first port of call * professional * agile * connected * thorough * service * results
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