FEBRUARY 2017
DID YOU KNOW
DID YOU KNOW
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Home Instead Senior Care secures ninth outstanding rating
n Home Instead Senior Care has secured a ninth outstanding rating from the Care Quality Commission (CQC) following the inspection of its Oldham and Saddleworth franchise. The national homecare franchisor, Home Instead Senior Care, which provides quality care for older people in their own homes, celebrates this latest achievement with franchise owner Mick Sheehan, who invested in his territory in 2009. A former soldier and Gulf War veteran, Mick founded Home Instead Senior Care Oldham and Saddleworth with his wife, Jenny, an intensive-care sister. This new rating puts the Home Instead Senior Care franchise in the top one per cent of homecare providers across England. Mick set out with the ambition to create a company that gave something back to his local community. He was inspired to go into elderly care after having concerns about the care received at home by Jenny’s grandmother, Beryl Colson. Mick said: “We felt that the carers who helped support Beryl weren’t given enough time to do their job. They generally didn’t take their coats off and only had time to make microwave meals. Most of all, what Beryl would really have benefited from was a brew and good chat. “I was sure that there must be a better
way of delivering care – one that took into account people’s personal preferences and gave them the chance to form relationships with their carers.”
Initially Mick and Jenny looked into the idea of starting a care home, but after looking at the costs involved he felt homecare was the right way to achieve his new ambition. Mick added: “We spoke to various homecare franchisors in our search. A lot of the conversations centred on the money side of the business. While this was obviously an important consideration, we felt it didn’t address our concerns about the quality of care delivered. It was only when I met with Home Instead Senior Care that I felt we’d found the right fit. “Home Instead Senior Care’s ethos of
relationship-led, person-centred care really chimed with how I felt care should be delivered. And it wasn’t just an ethos, it was put into practice every day in every single care visit. I felt they were much more in tune with our values, and our experience since has vindicated that.” The CQC report on Home Instead Senior Care Oldham and Saddleworth’s service gave particular praise to the care shown by the franchise’s caregivers. In the past seven years since it was founded, the franchise has cared for more than 500 clients, delivering over
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The total number of people employed in franchising has
increased by 70 per cent over the past 10 years, to 621,000
Source: The bfa/NatWest Franchise Survey 2015
180,000 hours of care, and now employs over 50 members of staff. Mick continued: “We have stayed true to the Home Instead Senior Care ethos from the start and that has been the driving success behind the franchise business. We’re not a care company, we’re a company that cares. “Our customer visits are always at least an hour long, which means caregivers have the time to truly get to know their clients and forge meaningful relationships with them, too. “We’re thrilled to receive an outstanding
rating from the CQC – it’s a real testament to the dedication of our caregivers and management team and the companionship and quality of life they give to clients on a daily basis.”
The Home Instead Senior Care managing director Martin Jones commented on the award: “The achievement of an outstanding rating from the CQC is testament to the absolute dedication of Mick Sheehan and his Home Instead Senior Care team delivering top-quality care. It’s fantastic to see Home Instead Senior Care Oldham and Saddleworth join our ever-growing list of ‘outstanding’ franchises and I have no doubt that the franchise will continue to go from strength to strength in the near future.”
February 2017 |
BusinessFranchise.com | 11
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