30 CTM
Patteson Court, Nutfield Road, Redhill, Surrey RH1 4ED 0845 470 8702
ctm.travel
enquiries@ctm.travel Twitter: @_ctmtravel
UK business travel gross sales 2015 £45.1m
Key personnel Phil Cook CEO Adam Lewis Financial director Jackie Lacey Managing director Jodie Barker Head of business development Julie Oliva Head of operations
Main industry sectors of clients Pharmaceutical, education, IT, manufacturing, technology and media.
Services offered in addition to business travel Groups, conference and event management, bespoke technology, expense consultancy and employee leisure services.
Number of transactions in 2015 99,557 Air 72% • Hotel 15% • Rail 10% • Car 0.5% MICE 1.5% • Other 1%
Transactions handled online 40%
Locations and networks Redhill, Stevenage, and Telford. WIN, Advantage and GTMC. UK full-time equivalent staff 62 Average length of service 10 years
Technology offering Sabre, Amadeus and Vibe. AeTM online booking tool, MI reporting and data (Boss T50), Evolvi and Travelfusion.
Biggest innovation in 2015
The launch of a travel booking tool within an e-marketplace system.
Agency description CTM started life as Elizabeth Duff Travel but was eventually acquired by Chelsea Football Club in 1988. It was spun off to a new owner in 2004, becoming CTM. Today, CTM sees itself as “a consultancy business, working beyond the day-to-day booking of travel”.
SALES: £45.1m
31
SALES: £42.01m IAN ALLAN TRAVEL
Terminal House, Station Approach, Shepperton, Middlesex TW17 8AS 01932 255511
ianallantravel.com
salessupport@ianallan.co.uk Twitter: @ianallantravel
UK business travel gross sales 2015 £42.006m
New business 2015 £25m
Key personnel Paul Allan Chairman Pat O’Neill Managing director Mike Smith Finance director Simon Dugan Sales and marketing director Andrew Barlow Head of event management
Main industry sectors of clients Corporate, academic and charity.
Services offered in addition to business travel MICE, leisure travel, charity and academic travel, and aviation tours.
Number of transactions in 2015 141,800 Air 34% • Hotel 16% • Rail 42% • Car 1% MICE 6% • Other 1%
Transactions handled online 46%
Locations and networks Shepperton and Bristol. ITP, Advantage and GTMC. UK full-time equivalent staff 71 Average length of service 9.4 years Average industry experience 17 years
Technology offering Amadeus. TravelPower/ Open Book MI reporting, Atriis, Traveldoo, Evolvi, Trainline, AeTM, My Farebox, Conferma online booking, New Era web portals, Traveldoo expense management, Amadeus Mobile Messenger and Anvil Alerts traveller tracking.
Biggest innovation in 2015 Developed a back-office system to auto-invoice hotel transactions, reducing the time it takes to process a hotel invoice and improving client MI.
Agency description Ian Allan Travel was founded in 1943 and remains a privately owned family business. The company believes that “travel management will always be about people: no matter how automated it becomes”. It specialises in charity and academic travel as well as serving corporate clients.
Key personnel David Giles Chairman Mandy Giles Managing director Richard Priestley Sales director Natalie Oldershaw Client services director Paula Cullen Commercial director
Main industry sectors of clients Retail, pharmaceutical, automotive, fashion, and oil and gas.
Services offered in addition to business travel MICE, chauffeur-drive, leisure travel, consultancy and training.
Number of transactions in 2015 145,000 Air 50% • Hotel 25% • Rail 15% • Car 1% MICE 8% • Other 1%
Transactions handled online 15%
Locations and networks Amersham. Home-worker offices in Harlow, Preston and Somerset. GlobalStar, Advantage Focus, GTMC and WIN.
UK full-time equivalent staff 76 Average length of service 7 years Average industry experience 13 years
Technology offering Sabre, Amadeus. G-Connect online booking tool (AeTM), G-Track rail booking (Trainline/Evolvi), G-Focus MI reporting (iBank), G-Safe traveller tracking, GIST quality control and Concur expense management.
Biggest innovation in 2015 Giles Integrated Systems Toolkit (GIST) – a front-office toolkit and quality control system, developed in-house, to help the reservations team focus on personal service rather than technology.
Agency description Giles Travel was founded in 2000 as an independently owned TMC. It was named Best Travel Management Company (less than £50 million UK annual sales) and Best Sales Account Management Team at the 2016 Business Travel Awards.
=32 GILES TRAVEL
3 Lacemaker Court, London Road, Amersham, Bucks HP7 0HS 01494 733480
gilestravel.com
sales@gilestravel.com Twitter: @gilestravel
UK business travel gross sales 2015 £42m New business 2015 £9m
SALES: £42m
BUYINGBUSINESSTRAVEL.COM
BBT MAY/JUNE 2016 87
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