18
SALES: £121m CLICK TRAVEL Alpha Tower, Suffolk Street, Queensway,
Birmingham B1 1TT • 0844 745 2121
clicktravel.com hello@clicktravel.com Twitter: @clicktravel
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SALES: £110m
=19 TRAVEL COUNSELLORS KEY TRAVEL
Venus, No 1 Old Park Lane, Trafford City, Manchester M41 7HA 0161 464 6330
tctravelmanagement.co.uk
corporatesales@travelcounsellors.com Twitter: @tcworldwide
UK business travel gross sales 2015 £121m
New business 2015 £35m
Key personnel Simon McLean Executive chairman Jill Palmer Managing director James McLean Finance and commercial director Vicki Williams Director of customer solutions Chris Vince Director of operations
Main industry sectors of clients Retail, infrastructure, charity, education, public sector, IT, facilities, medical, law, travel, hospitality, telecommunications and training.
Services offered in addition to business travel Dedicated and specialist MICE team.
Number of transactions in 2015 1,054,190 Air 16% • Hotel 20% • Rail 55% • Car 1% MICE 8%
Transactions handled online 96% Locations and networks Advantage Focus UK full-time equivalent staff 127 Average length of service 4 years Average industry experience 10 years
Technology offering Galileo. Travel Cloud (proprietary) online-booking tool, MI reporting, web portal, traveller location, consolidated invoice, and meetings and events booking RFP tool (ABC).
Biggest innovation in 2015 24/7 service, including online live chat enabled by home- working and flexible working. The company claims this has helped it hit a 99 per cent customer satisfaction rate and a 98 per cent customer retention rate.
Agency description Click Travel won both Best Travel Management Company (£50-200 million UK annual sales) and Best Self-Booking Tool at the 2016 Business Travel Awards. The company has a focus on reducing cost through driving online booking.
UK business travel gross sales 2015 £110m
New business 2015 £9m
Key personnel Steve Byrne Group managing director Simon Shaw Group finance and business travel director Kirsten Hughes Commercial director
Main industry sectors of clients Financial services, manufacturing, pharmaceutical, professional sports, marine, technology and recruitment. SME specialist.
Services offered in addition to business travel MICE, group travel and VIP travel.
Number of transactions in 2015 101,000 Transactions handled online 0%
Locations and networks Manchester, Ireland, the Netherlands, Belgium, South Africa, Australia and the UAE. GTMC.
UK full-time equivalent staff 250 support staff and 1,500 travel counsellors (global)
Average length of service More than 5 years Average industry experience 24 years Technology offering Travelport (Galileo).
Biggest innovation in 2015 A new head office featuring a flexible, collaborative environment, connecting seven global centres. It features a brand new network, advanced data centre, cloud technologies and is virtually paperless.
Agency description Travel Counsellors is an independent, global network of friendly and professional travel experts with over 20 years’ experience arranging concierge-style business travel for clients around the world.
28-32 Britannia Street, London WC1X 9JF
020 7843 9600
keytravel.com tellmemore@keytravel.com Twitter: @keytravel
SALES: £110m
UK business travel gross sales 2015 £110m
New business 2015 £21m
Key personnel Spence Knudson Chief executive officer John O’Sullivan Group marketing director Alex Davis Group chief financial officer Mark Henry Managing director, UK Sean Kelly President, US
Main industry sectors of clients Humanitarian (not-for-profit, NGO and charity), faith (missionary) and academic.
Services offered in addition to business travel Group travel, meetings management and venue finding, traveller-risk intelligence and employee tracking, visa lodging and processing, consultancy and carbon off-setting.
Number of transactions in 2015 282,000 Air 47% • Hotel 16% • Rail 29% • Car 0.3% MICE 2% • Other 5.7%
Transactions handled online 43%
Locations and networks London, Manchester, Edinburgh, Liverpool and Newcastle. Philadelphia and Brussels. GTMC, GEBTA and Advantage.
UK full-time equivalent staff 273 Average length of service 7 years Average industry experience 8.5 years
Technology offering Amadeus. KT Online in-house developed online-booking tool, Hotel Plus managed hotel programme tool, Risk Management Support Tool traveller tracking heatmap and communication tool, Itinerary app, KT Academy digital learning and support portal, and proprietary MI tool.
Biggest innovation in 2015 Developing a proprietary mobile-responsive online booking tool designed for the specialist needs of Key Travel’s niche customer sectors.
Agency description Key Travel is an international TMC with over 30 years specialising in the humanitarian, faith and education sectors.
82 BBT MAY/JUNE 2016
BUYINGBUSINESSTRAVEL.COM
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