ISSUE 80 MAY/JUNE 2016 FOR COMPANY TRAVEL & MEETINGS BUYERS
Loving or leaving? Brexit: the implications for business travel
Personalisation Data-driven threats and benefits
Bad behaviour What triggers
irrational decisions?
EDITOR’S LETTER PAUL REVEL
YOUR ANNUAL GUIDE TO THE TOP TRAVEL MANAGEMENT COMPANIES IN THE UK
BBT
MAY-JUNE16.indd 6 21/04/2016 16:43 ISSUE 80
Editor Paul Revel Digital Editor Tom Newcombe Executive Editor Bob Papworth Managing Editor Mike Toynbee Art Directors Annie Harris and Javier Otero Designer Javier Otero Sub Editor Richard Rees Contributors Caroline Allen, Simone Buckley, Mark Caswell, Jennifer Charlton, Catherine Chetwynd, David Churchill, Amon Cohen, Barry Dunstall, Nick Easen, Mark Frary, Rob Gill, Clement Huang, Katie Krater, Gareth Morgan, Gary Noakes, Ian Skuse, Jenny Southan, John Stepek, Paul Wait Publisher Chris Mihalop Events Manager Emma Gordon Marketing and Circulation Kirsty Clark Production Manager Jamie Halling Editorial tel number +44 (0)20 7821 2715 Editorial fax number +44 (0)20 7821 2701 Email address
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sales@buyingbusinesstravel.com Email
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Front cover image: Javier Otero
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FASTEN YOUR SEATBELTS
I WAS RECENTLY talking with a group of travel buyers about duty-of-care, and one recounted the story of a female traveller who booked off-policy and direct – and then phoned for help when she found herself checked into a brothel. This isn’t the first time we’ve had reports of a hapless traveller
staying in a fleapit of ill-repute on the wrong side of the tracks. Another day, another headache for travel buyers. If your travel
programme is running smoothly, you can bet there’s a new challenge just round the corner. For some, next up is the EU referendum (see p46), but I’m taking apocalyptic predictions with a pinch of salt. As CTI boss Clive Wratten put it to me recently (more from Clive on p32): “Whatever the outcome is, we’ll deal with it, and encourage people to get out and keep travelling, whether that’s for exporting or building relationships, for the sake of their business.” This attitude is reflected in our annual 50 Leading TMCs guide (p61), which shows their sales are up, and two-thirds of them expect more than 5 per cent growth this year. For our sector, the referendum is just the latest in a series of
hurdles that can make the business travel journey a bumpy ride. Terror attacks, visa changes, geopolitics, new fare structures, hikes in taxes and fees, data privacy laws, sharing economy disruptors, strikes... You know the score. All these challenges are tackled with collaboration, innovation, education and communication – and to some extent they probably keep you, and therefore me, in a job! Talking of education, we have two great events coming up for travel buyers: our BBT Forum in London on May 19 explores topics including communication and managing disruption (see p123), followed by a one-day conference on hotel sourcing (p116), in partnership with HRS and ITM, on June 9. I look forward to seeing you there...
COLUMNISTS
Amon Cohen is a specialist business travel writer, conference moderator and media trainer. p37
Gareth Morgan is a political lobbyist and director with Cavendish Communications (
cavendishpc.co.uk). He is an advisor to the GTMC. p38
Paul Wait is chief executive of the Guild of Travel Management Companies (
gtmc.org). p121
Caroline Allen is the Association of Corporate Travel Executives’ regional director (
acte.org). p121
Ian Skuse is a partner in Blake Morgan’s Aviation team (
blakemorgan.co.uk). p125
Simone Buckley is chief executive of the Institute of Travel & Meetings (
itm.org.uk). p126
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