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capitatravelandevents.co.uk travelandevents@capita.co.uk Twitter: @captravelevents
UK business travel gross sales 2015 £525m
New business 2015 £22m
Key personnel Colin Freeman Chief customer officer James Parkhouse Chief executive officer Paul Stoddart Director of meetings and events Sarah Marin Director of operations Trevor Elswood Chief commercial officer
Main industry sectors of clients All sizes and sectors, including construction, engineering, finance, legal, logistics, manufacturing, oil and gas, professional services, public sector, retail, telecoms and utilities.
Services offered in addition to business travel Consulting services, and meetings and events services.
Number of transactions in 2015 3.4m
Transactions handled online 60%
Locations and networks Implants in various UK locations and seven UK offices. GSM and GTMC.
UK full-time equivalent staff 850
Average length of service 8 years
Average industry experience 10.5 years
Technology offering Worldspan and Amadeus. Bespoke travel-booking portal including hotel, venue and internal meeting space booking technology (proprietary), Evolvi, AeTM and taxi management (Cabfind). Travel and Meetings Tracker and Online MI and dashboard, tool to push ancillary savings
Biggest innovation in 2015 Full roll-out of Iris:go app, providing travel itinerary information in one centralised view, including hotels with key booking details, rail bookings with platform and integrated timetables for live journey planning, flights with key details and online check- in (where available), maps for easy route planning, travel disruption notifications and instant contact with customer travel team.
Agency description Capita Travel and Events, part of a FTSE100 parent, has grown through the acquisitions of specialist accommodation, travel and event businesses, including BSI, Expotel and Venues Event Management, to create a one- stop shop for clients.
on food and beverage, parking, wifi and lounge access (proprietary).
SALES: £525m CAPITA TRAVEL AND EVENTS
Meridian Court, 18 Stanier Way, Wyvern Business Park, Derby DE21 6BF 0871 521 9800
7 EGENCIA UK
Block 1, Angel Square, Islington, London EC1V 1NS 0161 233 5500
egencia.co.uk
sales@egencia.co.uk Twitter: @egencia_uk
UK business travel gross sales 2015 £356m
New business 2015 110 clients from a base of 650
Key personnel Graham Kingsmill Managing director Andrew Clarke Customer service Patrick Grey Account
management and implementation Scott Chapman Sales Adrian Whitcombe Marketing
Main industry sectors of clients All sectors except public and government.
Services offered in addition to business travel MICE and consultancy.
Transactions in 2015 Air 32% • Hotel 35% • Rail 20% Car 2% • MICE 10% • Other 1%
Transactions handled online 90%
Locations and networks London, Manchester and Glasgow. Egencia operates in 65 countries around the world. GTMC.
UK full-time equivalent staff 260
Average length of service 6 years
Average industry experience 8 years
Technology offering Amadeus. Bespoke website built for each client, based on policy and user profiles; integrated approvals, on-demand reporting; and expense management, account management and traveller tracking.
Biggest innovation in 2015 Full integration with Uber, City Mapper and Google Transit, to allow travellers using Egencia’s TripNavigator mobile app to have full visibility of ground
transport options, including price, distance and travel time.
Agency description Part of the Expedia group of companies (which includes
Hotels.com, Expedia, Hotwire, Orbitz, Trivago, Traveldoo,
CarRentals.com and HomeAway), Egencia is driven by consumer insights and technology investments from the parent company to deliver everything travellers need – content, technology, service and reporting – in one place.
SALES: £356m
72 BBT MAY/JUNE 2016
BUYINGBUSINESSTRAVEL.COM
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