1 CARLSON WAGONLIT TRAVEL
Maple House, High Street, Potters Bar, Hertfordshire EN6 5RF 020 3353 0340
carlsonwagonlit.co.uk
cwtukbdsupport@carlsonwagonlit.co.uk Twitter: @cwt_uki
UK business travel gross sales 2015 £1,190,364,257
Key personnel Chris Bowen Senior vice-president, UK, Ireland and Benelux Nigel Turner Director of programme management and business services, UK and Ireland Ian Cummings Managing director, CWT Meetings and Events, UK and Ireland Adam Austin Senior director of sales, marketing and strategy, UK and Ireland Hesham Masoud Chief finance officer, UK and Ireland
Main industry sectors of clients Carlson Wagonlit Travel (CWT) handles business travel, and meetings and events needs for a wide variety of companies, from small national businesses to large corporates, from industries including financial, energy, media, manufacturing, legal, pharmaceutical and telecommunications. The largest sectors are financial, energy, professional services and technology.
Services offered in addition to business travel CWT Meetings and Events offers business solutions for strategic meetings management, live events, venue finding and group travel. CWT Solutions Group, CWT’s consulting arm, offers consultancy services, including benchmarking, supplier negotiations, ground transportation, payment and expense management, and policy and compliance. CWT Energy, Resources and Marine has been providing business travel expertise and support to clients from the energy, resources and marine industries for over 30 years.
Transactions handled online 48%
Locations and networks 23 UK office locations, including Potters Bar head office, and implants in Swindon, Reading, Northwood, London, Uxbridge, Basingstoke and Feltham. Present in 150 countries with head offices in Paris (EMEA) and Minneapolis (global). GTMC.
UK full-time equivalent staff 1,116 Average length of service 8.9 years Average industry experience 10-15 years
Technology offering Travelport, Sabre and Amadeus. CWT AnalytIQs consolidated, real-time data, benchmarking capability. CWT Portal, CWT Online self-booking and expense management tool (powered by KDS), and CWT To Go mobile app, which supports
company travel policies and preferred supplier arrangements. New this year in the app: Airport Maps, Travel Arranger profile tool, Trip Monitor, allowing bookers to view travel updates/delays for their travellers, and Uber integration. CWT Programme Messenger automated messaging system. CWT Solutions Group, CWT’s consulting arm, has developed a gamification consulting and technology product to help heighten traveller engagement through incentivising travellers with gaming techniques. CWT Hotel Intel allows travellers to take advantage of the knowledge and experience of their colleagues by checking the reviews they leave on a unique review site created for each company.
Biggest innovation in 2015 CWT AnalytIQs, launched at the end of 2015 to all clients, allows travel managers to view and analyse travel spend in real-time, benchmark their performance and trial cost-saving scenarios. It also pinpoints travellers on an interactive map, showing potential areas of risk.
Agency description CWT works with clients of all sizes, both online and offline. The company says it helps clients achieve effective travel management through “savings, safety, security and sustainability”. CWT has evolved from being a technology integrator over the last ten years to being more of a technology owner and developer.
SALES: £1.19bn
Chris Bowen
BUYINGBUSINESSTRAVEL.COM
BBT MAY/JUNE 2016
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