2 HRG
Global House, Victoria Street, Basingstoke, Hampshire RG21 3BT 01252 881000
hrgworldwide.com info@hrgworldwide.com Twitter: @hrgworldwide
UK business travel gross sales 2015 £1.1bn (BBT estimate)
Key personnel David Radcliffe Chief executive Kevin Ruffles
Chief operating officer Bill Brindle
Chief information officer Keith Burgess General counsel and central services director Ian Windsor Managing director Europe
Main industry sectors of clients Broad range of industry sectors, including automotive, banking and finance, food manufacturing, media and entertainment, oil and gas, pharmaceutical, public sector, retail and telecommunications.
Services offered in addition to business travel Full range of corporate services, including consulting, energy and marine, expense management, data management, meetings, groups and events, sports and VIP services.
Locations and networks 12 UK offices and 12 UK implants. Owned or controlled operations in 23 key driver/growth markets throughout Europe, North America and Asia-Pacific, supported by contracted partners in Africa, Middle East/West Asia and Latin America. The HRG worldwide network extends to over 120 countries.
UK full-time equivalent staff 1,603
Average length of service 10 years
Average industry experience 23 years
Technology offering Amadeus, Apollo, Galileo and Sabre. HRG i-Suite customisable portal, combining both pre- and post-trip data, and providing online information, online booking, profile management and reporting. HRG Insight data management and security tool, HRG Online self-booking tool.
Biggest innovation in 2015 Launch of Fraedom, HRG’s integrated technology and Software as a Service (SaaS) business. Operating independently within Hogg Robinson Group, Fraedom is focused on offering clients simple and inexpensive software-based solutions. Fraedom Travel and Expense is aimed primarily at the non- managed and individual sector within the overall travel market.
Agency description HRG is an award-winning global travel management company. The company employs 14,000 people in more than 120 countries and has a 170-year long heritage, starting out as an insurance firm in the City of London.
SALES: £1.1bn (BBT estimate)
3
SALES: £923.9m (BBT estimate)
AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL
5 Churchill Place, Canary Wharf, London E14 5HU • 07766 361156
americanexpressglobalbusinesstravel.com/uk contactmeuk@aexp.com Twitter: @amexgbt
UK business travel gross sales 2015 £923.9m (BBT estimate)
Key personnel Greg O’Hara
Chief executive officer Philippe Chereque Chief commercial and technology officer Elyes Mrad Managing director, EMEA Jason Geall Vice-president, general manager, UK Stephen Woodward Head of sales, UK
Main industry sectors of clients Business and professional services, financial services and insurance, healthcare and retail, industry and manufacturing, mining and energy-related services, and technology and information services.
Services offered in addition to business travel Meetings and events, and consultancy.
Locations and networks American Express Global Business Travel is part of one of the world’s largest travel agency networks with locations in nearly 140 countries worldwide. GTMC.
Technology offering Connect Portal (online and mobile booking, alerts), Expert Auditor trip authorisation tool, Expert Care travel disruption management tool, TripCase itinerary management tool, Air Track Expert and Hotel Track Expert auditing tools, and Meetings Expert venue sourcing.
Biggest innovation in 2015 Implementation of a cloud- based strategy to drive higher performance and efficiencies as a stand-alone TMC. As part of the strategy, GBT upgraded its legacy business solutions across key business divisions, including IT, procurement, finance, human resources and administration.
Agency description American Express was founded in New York State in the mid-19th century and has become one of the largest global travel agency networks, with more than a century of
expertise in business travel. In 2013, the company’s business travel activities were moved into a joint venture established with an investment group led by Certares and including the Qatar Investment Authority. The company manages business travel for large multinationals and small- to medium-sized enterprises around the world.
68 BBT MAY/JUNE 2016
BUYINGBUSINESSTRAVEL.COM
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