Contents Contents


Module 1 – Advertisements and office correspondence 1. Classified advertisement (revision) ...................................................................2 2. Display advertisement (revision) .......................................................................3 3. Slogans and logos (revision) ...............................................................................3 4. Magazine advertisement .....................................................................................4 5. Telephone conversation ....................................................................................11 6. Dialogue and discussion ...................................................................................12 7. Telephone message ............................................................................................14 8. Fax..... ...................................................................................................................17 9. Internal memorandum......................................................................................19 10. E-mail (revision) ................................................................................................20


Module 2 – Forms, accident reports and eyewitness reports 1. Purpose of a text ................................................................................................24 2. Forms ...................................................................................................................32 3. Accident report ..................................................................................................34 3. Eyewitness report ...............................................................................................35 4. Introducing a guest speaker .............................................................................38 5. Vote of thanks.....................................................................................................39


Module 3 – Interviews and reports 1. Interviews ...........................................................................................................42 1.1 Definition of an interview ......................................................................42 1.2 Types of interview questions ..................................................................42 1.3 Role of the interviewer ............................................................................43 1.4 Role of the interviewee ............................................................................43 1.5 Dressing appropriately for an interview ...............................................44 1.6 Good interview behaviour ......................................................................44 1.7


Disciplinary interview .............................................................................44 1.7.1 Procedures .....................................................................................44 1.7.2 Behaviour .......................................................................................45 1.8 Informational or research interview .....................................................46


2. Reports ................................................................................................................52 2.1 2.2 2.3


Feedback report .......................................................................................53 Progress report .........................................................................................54 Investigative report ..................................................................................57


Module 4 – Visual texts and summaries 1. Pamphlet (revision) ...........................................................................................62 2. Brochure ..............................................................................................................64 3. Flyer ....................................................................................................................66 4. Cartoons and comic strips ................................................................................69 5. Internet texts and websites ...............................................................................72 6. Main and supporting ideas ...............................................................................76 7. Point form summaries.......................................................................................78


Module 5 – Meeting documentation in the workplace 1. Background to meeting procedure ..................................................................84 2. Types of meetings ..............................................................................................84 3. Meeting terminology .........................................................................................85 4. Duties and powers of a chairperson ................................................................86


FutureManagers i

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